Operations Coordinator

Job Posting

Overview

The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.

Responsibilities

Pre Work-Creation

• Compile store lists, target lists and product lists.

• Obtain project billing codes and fulfillment identification numbers.

• Create project information documents and train Field Support agents.

• Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.

Work-Creation

• Load projects into Axis , according to established rules and guidelines.

Post Work-Creation

• Monitor field execution and take appropriate actions to ensure quality work is completed on time.

• Communicate verbally and in writing with Field associates and internal team members.

• Pull reports from Axis or SSRS.

• Assist with the invoicing process.

Qualifications

• Strong communication and interpersonal skills.

• Effective at developing and maintaining working relationships across teams.

• Able to manage multiple priorities under tight deadlines.

• Able to prioritize conflicting demands and organize time.

• Good problem-resolution skills.

Performance Metrics

• Scorecard metrics for project loading, QA, and invoicing.

Education: High school graduate. Four year college degree preferred.

Experience: Retail experience preferred.

Physical Demands: Ability to perform essential duties and responsibilities in an office environment.

Specific Skills: Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.

Specialized Knowledge, License, etc.: None

Supervisory Responsibilities: None

Working Conditions: Office Environment.

Travel Requirements: Occasional local travel; no overnight stays.

Language Skills: English is the primary language skill.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.