Operations Coordinator - Chevy Chase

Tiffany & Co. Chevy Chase , MD 20815

Posted 4 months ago


Tiffany & Co the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.

For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed.

We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised. and it never will be.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.


The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store. The Coordinator has a passion for providing excellent customer service and partners with store leadership on key initiatives which supports the team and drives sales goals.

The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable. Duties include coordinating order fulfillment, managing inventory, coordinating customer service activities, and may open and close the store.

Sales: Deepen the relationship with our customers to drive lifetime loyalty and spend.

Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture customer data during interactions to cultivate new and existing customers. Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments.

Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every customer interaction. Demonstrate Customer Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Resolve customer and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.

Operational Excellence: Provide exceptional operational support to drive sales and service.

Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management and customers to respond and follow up to requests quickly and accurately.

Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty. Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

NOTE: All applicants for Operations Coordinator positions will be required to complete a Pre-Hire Assessment as part of the recruitment process.


Required Qualifications:

  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, customer service, administration and shipping.

  • Strong Analytical skills.

  • Proficient in Microsoft Word and Excel.

  • Ability to work retail store hours as necessary, including nights, weekends and holidays.

  • Organized and detail oriented.

  • Flexibility to perform different tasks based on day-to-day business needs.

  • Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

  • A college/university degree.

  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cafeteria Worker I Chevy Chase ES 2 Hrs Ad Closes 12/10/18

Montgomery County Public Schools

Posted 2 weeks ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 SUMMARY DESCRIPTION: Under supervision, performs the more routine duties involved in the preparation and serving of food and in the cleaning of kitchen equipment and facilities. May assume additional duties in the absence of the manager. This is the entry and general helper level in the school lunch series. Employees in this class receive on-the-job training in the basics of food preparation and cafeteria operation. Nature of work requires sustained moderate physical effort, operation of standard food service equipment, and continuous standing. The work is performed under the supervision of a cafeteria manager or other cafeteria employee. CERTIFICATE LICENSE: Valid Class C noncommercial driver's license. Sanitation certification required or obtain this certification during the first six months of employment. KNOWLEDGE, SKILLS, and ABILITIES: Some knowledge of food preparation. Ability to follow food sanitation procedures. Ability to learn prescribed food preparation methods and school cafeteria operations. Ability to retrieve necessary menu items and recipe ingredients. Ability to comprehend and follow instructions. Ability to communicate with customers. Basic human relations skills needed to work cooperatively in close proximity with others under constant deadlines. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS). EDUCATION, TRAINING, and EXPERIENCE: Completion of the ninth grade required. High School or GED diploma preferred. Experience with food preparation techniques and safety procedures. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Montgomery County Public Schools Chevy Chase MD

Operations Coordinator - Chevy Chase

Tiffany & Co.