Responsible for reporting, data analysis and root cause analysis for the Wholesale Flood Operations Servicing Team. Assist leadership with coaching and training required to ensure associates act within compliance with regulatory flood insurance requirements, such as Flood Disaster Protection Act (FDPA) regulations. Responsible for validating insurance documentation and coverage calculation methodology. Acts to resolve exceptions related to regulatory flood insurance requirements.
Essential Job Functions:
Develop and maintain monitoring KPI, producticity, and capacity reporting and metrics
Analyze QA defect trending and develop and implement remediation and coaching routines.
Present procedure updates to the team
Maintain pipeline management reporting and lead discussions on aged volume.
Partner with QA team to eliminate process gaps
Partner with procedure management to lead monitoring procedure updates.
Lead UAT testing and production releases for both Strategic and BAU releases
Ensure all updates are clearly communicated and communicate critical reminders when necessary.
Document all changes which occurred in the monthly updates and ensure they are communicated with the Refresh communication
Advanced PC skills including (but not limited to) MS Word, MS Excel including Macros, MS Access, MS SharePoint/InfoPath, Visio, Outlook, and Internet.
SharePoint Development Experience
Leadership and/or coaching/training experience
Candidate must posses advanced communication skills both verbally and written. Must be able to meet aggressive deadlines.
Candidate must be able to work independently or part of a team and accurately as well as efficient, ability to understand the function and meet the strict guidelines for the completion of the tasks associated with the job responsibility.
Knowledge of Commercial Flood requirements
Previous commercial fulfillment or insurance experience
Previous leadership or process lead experience
Previous training or coaching experience
Previous project leadership experience
Posting Date: 08/02/2018
Location: Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD, Waltham, MA, 1025 Main St (MA6536), - United States
Full / Part-time: Full time
Hours Per Week: 40
Shift: 1st shift
Bank Of America Corporation