At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.
The Operations Group is responsible for key functions critical to achieving Wells Fargo's Vision and Values. Operations provides foundational banking services for many businesses across the enterprise. We have an experienced leadership team and highly engaged team members committed to being a competitive advantage for Wells Fargo. From protecting customers from fraud to assisting bankers with opening new deposit accounts, from enabling companies to wire funds to processing millions of transactions accurately and timely each day, the critical work our team does creates the experience customers have with Wells Fargo. The work we do directly impacts Wells Fargo's ability to attract and retain customers. Together, with our valued partners, we strive to provide an outstanding customer experience across our business every day.
Within the Operations team our Electronic & Commercial Services team processes cash and check deposits, fulfills currency and coin orders through cash vault services, provides retail and wholesale lockbox collection services, wire transfer services, and Treasury Management (TM) products and services, including monthly billing statements for Business Banking, Wholesale, International, and TM customers.
An Operations Clerk position is the first step in a rewarding career in financial services. You'll learn about payment processing, and the financial services industry. This is a high-volume, fast-paced, deadline driven production environment working behind the scenes with little, if any, customer contact. In this role you'll spend 100% of your time on tasks such as extracting lockbox payments, verifying data on payments and accompanying documents, processing according to customer's detailed instructions, collating, and mailing. This position has strict production metrics that determine acceptable levels of performance and requires that all payments (checks) must be accounted for on the day they are received. There are also strict deadlines requiring flexibility of schedule, as this is an open-ended position with the start and end time being determined by work flow. The best Operations Clerks demonstrate strong attention to detail, organizational skills, ability to follow procedures, and basic computer knowledge. They have the desire and motivation to constantly improve their ability to perform each function quickly and accurately. Job duties may demand standing or sitting for long periods of time. The working environment is fun with a casual dress code in a highly secure facility.
Shift schedule will be Thursday-Monday 8:30am to 5pm, days off are Tuesday and Wednesday. Flexibility in schedule is required as additional hours may be required based on the work volume, including overtime and some holidays.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Good communication skills
Attention to detail and accuracy skills
10-key numerical data entry experience
Ability to achieve high production and quality standards
Ability to take initiative and work independently with minimal supervision in a structured environment
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Other Desired Qualifications
Ability to adapt to changing customer requirements
Ability to read and understand information and ideas presented in writing
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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