Operations Associate

Job Description

The Operations Associate role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development.

• Conducts objective evaluations (i.e., Customer Experience Visit, Food Safety Visit, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations

• Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions

• Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality Service Cleanliness) / safety standards

• Develops a comprehensive restaurant operations skillset across all Restaurant Department Management systems through rotations and trainings (i.e., GM, Guest Services, Kitchen, People, Deployment)

• Builds deep expertise in a specific Restaurant Department Management system and provides expert coaching and root cause analysis to O/Os

• Serves as a Subject Matter Expert to provide support to restaurants as requested by O/Os on specific operations initiatives

• SME regarding specific operations initiatives

• Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit.