Operations Associate

Manulife Boston , MA 02298

Posted 5 months ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description


Responsible for facilitating the rollover of assets from other financial institutions while coordinating and maintaining department reporting needs.

Individual Responsibilities:

  • Responsible for following up on participant rollovers in a timely manner

  • Responsible for responding to emails and other participant inquiry in a timely manner

  • Work directly with financial intermediaries to ultimately channel assets into JH

  • Communicate with Third Party Administrators and Plan Sponsors to facilitate rollover process

  • Facilitate daily and weekly operational activities while following department policies and procedures

  • Respond to routine inquiries from various operation teams both internal and external - Oversee data integrity requirements

  • Proactively share knowledge to ensure team objectives are met

  • Other duties as assigned

Shared Responsibilities:

  • Assisting consolidation team on segmented cases

Job Requirements:

  • Bachelor's degree preferred

  • 1-3 years financial services industry experience preferred

  • Previous Customer Service or Financial Services experience preferred Knowledge & Skills

  • Strong customer service focus

  • Good understanding of policies and procedures

  • Strong Microsoft Office skills Key Differentiators

  • Detail oriented with the ability to quickly organize, prioritize and work within a multiple task environment

  • Good analytical and problem-solving skills

  • Excellent communication skills

  • Good listening skills

  • Ability to multi-task

  • Ability to work independently as well as in a team environment to meet stated goals and targets

  • Ability to learn quickly

  • LI-JHI JHC Investments

  • LI-JH

If you are ready to unleash your potential it's time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of March 31, 2019, we had over $1.1 trillion (US$849 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers.

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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Operations Associate