Operations Associate

Helix New York , NY 10001

Posted 3 days ago

  • Manage daily fulfillment across our supply chain, which includes, but is not limited to: ensuring order files generate and send each day; identifying delayed orders and prioritizing with suppliers; compiling order files for our wholesale and retail channels; coordinating promotional orders across affiliate, influencer, and podcast channels; resolving shipping / fulfillment exceptions
  • Own data integrity within our reporting system as it pertains to order / shipment details; identify and correct instances of incorrect shipment information
  • Serve as the key liaison between our Customer Service team and our network of suppliers to address customer-related inquiries with recourse to the supply chain
  • Coordinate reverse logistics with suppliers and track inbound shipments across our network
  • Collaborate with Finance during the month-end close process to ensure product and shipping-related credits are properly captured and categorized with claims submitted
  • Report on manufacturer fulfillment performance and present to the wider team, including company leadership; keep manufacturer scorecards
  • Aggregate product feedback from customers and contribute to the product development process by identifying opportunities to improve existing products and / or add new products
  • Maintain and organize internal documentation covering products and supply chain SOPs


  • 1+ year of working experience in operations, supply chain, retail, or finance
  • Comfort with data and analytics; proficient / advanced in Excel
  • Ability to work cross-functionally and independently
  • Eagerness to build relationships internally and externally to drive results
  • Strong communication and presentation skills
  • A great sense of humor, and a passion for a great nights sleep (or nap)!


  • A free Helix mattress (woo!)
  • Wellness Package - subsidies for healthy initiatives
  • Free coffee, snacks, and weekly team lunches
  • Bi-weekly company-hosted happy hours / activities
  • Dog-friendly office in beautiful Madison Square Park
  • Friends and Family discounts on all Helix, Birch, and Allform brand products
  • Competitive salary
  • Full access to leadership team
  • Full medical, dental, and vision coverage with a menu of plans
  • Commuter benefits
  • Competitive parental leave policy for qualifying employees
  • Stock options
  • 401(k) program
  • Employee Referral Program
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Operations Associate