Operations Associate

Happy Returns Santa Monica , CA 90401

Posted 6 months ago

Happy Returns provides comprehensive return solutions for the world's leading online and omni-channel retailers and their customers. With Happy Returns' Full Stack Returns, retailers offer customers a best-in-class branded online return and exchange flow as well as the maximum flexibility for returning purchases. Shoppers enjoy multiple ways to return: in-person via Happy Returns' nationwide network of 350+ Return Bar locations, through the retailers' own stores, or by carrier. Happy Returns provides aggregated shipping and logistics across all channels with optimized disposition to destinations of the retailers' choice; all with comprehensive reporting and analytics. The result is a world class experience for customers (NPS of 94) with maximum value for retailers and lower impact on the environment.

Happy Returns is based in Santa Monica, California and our investors include USVP, Upfront Ventures, and Lowercase Capital. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!

Position Summary

As an Operations Associate, reporting to the Manager of Operations, you will play a key role in training teams of Returnistas at our new Return Bar locations.

The Operations Associate will:

  • Lead the training and launching of new Happy Returns Return Bar locations across the United States via in person and virtual training methods.
  • Train retailers customer service teams on Happy Returns return solutions including SaaS services and in-person returns
  • Build and maintain relationships with Happy Returns Return Bar locations by providing them with company updates, locations performance metrics, and onsite visits
  • Complete other small-to-large operational projects as necessary, relating to training, launching, and supporting return locations and maintaining Happy Returns relationships with retailers

Requirements

We are looking for someone with:

  • Bachelors degree preferred or equivalent experience
  • High energy and enthusiasm
  • Ability and willingness to travel up to 50% of the time to locations within the U.S.
  • Entrepreneurial spirit
  • Ability to quickly establish relationships and determine the needs of others
  • Comfort working in a fast-paced and demanding environment
  • Ceaseless determination setting and attaining goals
  • Impeccable organization and communication skills
  • Ability to work well both independently and in a cross-functional team
  • Strong internal motivation to succeed
  • Prior experience training in retail environments preferred but not required

Benefits

Compensation

Compensation for this position is $55,000 annually and comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.

Diversity

We believe we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

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Operations Associate

Happy Returns