Operations Associate (Contractor)

Blueground New York , NY 10001

Posted 2 weeks ago

At Blueground, we are guided by a vision to make people feel at home wherever they choose to live. By offering fully-furnished apartments that are move-in ready in the worlds most vibrant neighborhoods, we provide our guests with the opportunity to simply #ShowUpStartLiving. Behind the scenes, we strive for a tech-powered living experience that guests love, homed in an organization where great people are proud to work.

Weve grown a lot since our founding in 2013. We are now hosting guests in more than 3,500 homes in 12 cities. We have raised $78m in funding to date and thats just the beginning.

What drives our success is how each of our team members applies our core values. To our team, Time is everything, and we cherish it greatly. For us, Excellence isnt simply a standard, but an exciting way to look at life. We Care deeply about our clients and colleagues and never lose sight of the human element, which goes hand-in-hand with Transparency which we believe makes our day-to-day life easier.

We are looking for an Operations Associate to join our fast growing New York team.The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests.The role is primary responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise.These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.

This position will require some weekend work but will not exceed 40 hours/week.

What you will mostly focus on:

  • Assist our Operations Managers in the set-up of the units with un-boxing, furniture assembly and frames' installation
  • Complete basic maintenance tasks to ensure positive guest experience
  • Perform check-in/outs to our properties according to business standards
  • Be the main point of contact between our guests and the customer experience team
  • Supervise handyman while working on resolving an emergency in our apartments (locksmith, plumber etc.)

What you may focus on:

  • Manage viewings at Blueground properties for prospective clients or partners
  • Perform messenger related duties such as collecting paperwork, delivering items, receiving mail

What we are looking for:

  • Willingness to get their hands dirty as needed to achieve operational excellence
  • Great at handy work
  • Can perform heavy lifting when needed
  • Is available to work weekends
  • Problem solver, with ability to work in a fast-paced and "get the job done" culture
  • Hard working with great attention to detail
  • Ability to multitask and remain calm under pressure
  • Confident user of technology (email, slack, G suite)
  • A positive, confident, upbeat and friendly personality

Your benefits:

  • Market competitive salary
  • Commuting Benefit
  • Corporate cell phone plan
  • Joining a fast growing start up

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Correspondence Operations Associate

Morgan Stanley

Posted 3 days ago

VIEW JOBS 10/27/2020 12:00:00 AM 2021-01-25T00:00 Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Department Profile Client Correspondence Operations team is responsible for assuring that firms Wealth Management clients are supplied with an industry leading document which is matching or exceeding regulatory requirements and providing most desired information in a clear and useful format. The team cooperates with multiple stakeholders to continuously refine our offering while focusing on risk avoidance and reducing exposure to our clients and the firm. Background on the Position Morgan Stanley Wealth Management Operations is recruiting an Associate for the Client Correspondence Operations team. This position will interface with business partners within and outside of Client Reporting, Operations, Technology, Legal, Compliance, Risk, Vendor Management, and directly with vendor partners to assure accuracy, timeliness of hard copy and e-delivery distribution and implement enhancements. The Associate will help identify and define change opportunities and oversee multiple projects simultaneously from beginning to end. S/he will act as a subject matter expert for Client Correspondence Operations and aim to create efficiencies, improve controls and enhance client experience while focusing on efficiencies. The Associate will field inquiries from senior management, the service center, business partners, and branches and be able to handle escalations, critically assess existing processes and propose well thought out improvements. Primary Responsibilities * Involvement in change related projects. This includes active participation in all phases of the change process. From idea/enhancement generation through business requirement development, testing strategy, test script development, coordination of involvement in testing by impacted Ops team, defect management, into the team test execution and post production review. * Coordination of the quality assurance process. In addition to reviewing testing done by the QA team. * Documentation of desktop procedures, best practices, minor development document, post implementation analysis. * Continuous improvement of the processes, reduction of risk and process streamlining. * Handling of field office inquiries directed to us by phone, inquiry tracking system or email. * Analyze metrics reporting, assure relevance and adjust as needed. React to trends and modify processes accordingly Skills required * Bachelor in economics, accounting, finance, or related field * Minimum 4-6 years of experience in a related field at a large financial institution or a top consulting firm * Ability to develop strong working relationships with Business, Technology and Operations * Superior analytical thinking and problem solving skills * Ability to work effectively on multiple projects under tight deadlines * Excellent interpersonal as well as verbal and written communication skills * Ability to influence a broad group of Operations and Business Managers as well as non- managers. * Excels at operating in a fast pace, community environment while being adept at changing focus quickly to competing priorities. * Knowledge of financial services industry products, processes and best practices. * Proficiency in Microsoft Office Skills desired * Familiarity with a software development lifecycle (SDLC) methodology * Supply and Vendor Management * User Acceptance Testing Morgan Stanley New York NY

Operations Associate (Contractor)