Operations Assistant

About the Opportunity

Job Summary

Under the direction of the Operations Manager the Operations Assistant serves as the first line of contact for visitors and students to the Charlotte Campus. The candidate will have a broad knowledge base of the campus operations, courses, and programs available through the campus and will serve as the face of the campus greeting enrolled and prospective students as well as corporate partners, alumni, and visitors of the campus and administrative offices.

The Campus Operations Assistant will assist in ensuring the daily operations and support all facility operations: room scheduling and events management. The candidate will assist in ensuring the campus operations and services support the needs of all faculty, staff, and students. Perform additional duties and assist in special projects as needed and requested.

This position requires sound judgment and the ability to initiate work on behalf of the campus and leadership.

QUALIFICATIONS

Bachelor's degree required along with 2 years of professional office experience, preferably in higher education. The successful candidate will have outstanding customer service and problem-solving skills. Ability to work in a highly flexible and innovative environment with an expanding role and shifting responsibilities. Strong organizational and communication skills, both verbal and written, are critical to this role. Must be extremely detail-oriented and able to prioritize work to meet campus and client expectations. Must have the ability to make sound decisions and judgments to best serve client's needs and meet campus goals. Proficiency in Microsoft Office Suite is necessary, as well as familiarity with using audio/video equipment and other technology.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Campus Operations Support

• Serve as the face of the campus covering the 11th-floor reception desk:

• Greeting visitors, providing information and referrals,

• Answering telephones, ascertaining the nature of calls,

• Take accurate messages

• Confirm appointments and route calls in a professional manner.

• Providing assistants with the campus operations, room scheduling for classes and events, services and technology.

• Manage mail services, deliveries, and property access.

Event Assistant

• Serve as campus event assistant, serving the needs of internal and external constituents.

• Coordinate use of all rooms, elevator access, catering, janitorial services, security, HVAC, and other services

• Liaising with technology support as needed.

• Remain accessible throughout the event for emergencies, questions, concerns, information, and assistance that pertains to the event/program.

• Serve as host at the registration table.

• Sets up rooms by moving furniture for events and meetings and interacts with catering or other vendors.

• Maintain the professional appearance of the campus.

• Must be able to lift heavy items occasionally.

Assist the Director of the Accelerated Bachelor of Science in the School of Nursing at the Charlotte campus

• Support the director with special projects related to the academic administration of the department.

• Providing general administrative tasks, preparing and editing letters, reports, memos, emails, and other necessary tasks requested by the director.

• Assist with test proctoring as needed.

Classroom & Technology Assistant

• Serve as technology assistant and campus liaison with ITS and local technology vendors.

• Assist with annual computer inventory.

• Perform basic troubleshooting for staff and faculty.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.