Richemont New York , NY 10007
Posted 3 weeks ago
At Piaget Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Assistant Manager, Operations
Piaget | New York, NY
Introduction
Since its foundation in 1874, PIAGET has been cultivating a spirit of luxury while emphasizing creativity, attention to detail and fully integrated watchmaking and jewelry expertise. Originally specialized in the design and production of watch movements, the Manufacture expanded the scope of its expertise in the 1960s with the launch of astonishing jewelry watches, followed by innovative jewelry collections. PIAGET manufactures its luxury watches and jewelry in La Côte-aux-Fées and Plan-les-Ouates, Switzerland.
PIAGET is headquartered in Geneva, Switzerland, and operates as a subsidiary of the Swiss luxury conglomerate Richemont. Richemont Maisons encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, IWC, Panerai, Jaeger-LeCoultre, Vacheron Constantin, Montblanc, Alfred Dunhill and Chloe.
Overview
The Operations Assistant Manager is responsible for providing operational and administrative support to the PIAGET Operations function for the Americas. This includes fielding a high volume of emails and calls; primarily responding to needs from our internal boutiques in addition to our authorized dealer network.
The Operations Assistant Manager will play a key role in ensuring timely invoicing, shipment, and deliveries; and execute SAP movements including but not limited to product inquiries, order entry, and allocations.
Key Responsibilities
Key Responsibility # 1: Sales Administration & Customer Service
Manage all aspects of Sales Order execution: confirmation, allocation, tracking
Respond to high volume of inquiries from boutiques and Authorized Dealers regarding product, price, availability and delivery of watches, jewelry, accessories
Monitor Open Orders including liaising with HQ to ensure stock needs are met
Process sales related transactions: markdowns, credit/debit memos, returns, stock balances
Ensure timely product delivery to boutiques and wholesale; partnering with logistics and finance
Manage employee sales and consignments including invoicing and processing in SAP
Key Responsibility # 2: Merchandising & Inventory Management
Manage all aspects of Purchase Order execution to ensure accurate and timely processing of stock, accessories, and packaging to the Americas network
Responsible for weekly replenishment of boutiques including communicating with boutique management on needs and available stock, as well as shortages and substitutions
Coordinate with HQ Supply Chain to manage stock levels and ensure proper assortments
Monitor flow of incoming goods from Switzerland to ensure timely deliveries
Key Responsibility # 3: Systems Management
Must be systems savvy with an ability to problem solve and troubleshoot
Provide Key User support as needed
Partner with IT/Systems support on a regular basis to clear red lights/system blocks in SAP
Manage EDI for National Accounts
Key Responsibility # 4: Cross-functional Communication
Will be a primary contact for cross-functional teams including:
Logistics teams in US, Canada, Latin America, and Switzerland: Outbound/Inbound, Inventory Control, Returns/QC, Import/Export, and Transportation
Finance & Credit dept to release orders
HQ in Switzerland: Supply Chain, Operations, After-Sales Service
Key Responsibility # 5: Reporting & Analytics
Will be required to monitor and/or execute reports including but not limited to:
Manage open orders report, open returns, shipments, and stock files to view stock/sales of boutiques
Support with sales and stock analytics including daily/weekly/monthly reports and ad hoc reports
QUALIFICATIONS and Experience
Minimum 3-4 years in Operations or comparable experience
Knowledge of Luxury Watch or Jewelry industry a plus
Experience working with luxury Department Stores a plus (Saks, Neiman's)
TECHNICAL SKILLS/ABILITIES
Full command of SAP a must; including Sales side and Purchasing side
Proficiency in EXCEL a must including pivot tables, v-lookup, sum ifs
Knowledge of EXCEL Analysis and/or Power BI a plus
Excellent verbal and written communication skills
Must be able to quickly familiarize with brand history and key product offerings
Personal Skills
Highly self-motivated; ability to work with minimal supervision
Team player, flexible mindset, highly adaptable to change as dictated by the business
Problem-solver, solutions-driven, resourceful, strong sense of urgency
Expected to interact at all levels of the organization. Strong interpersonal and communication skills are essential as is a poised and professional manner
EDUCATION
Bachelor's Degree
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $ 80 000 - $ 90 000
Salary will be negotiated based on relevant skills and experience
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Richemont