Operations Assistant Coordinator, 7AM To 3PM (Woods Mullen Shelter - Homeless Services Bureau)

The Boston Public Health Commission works to protect, promote, and preserve the health and wellbeing of all Boston residents, particularly the most vulnerable. Since 1984, Commission's Homeless Services Bureau, has been a leader in serving the city's most vulnerable homeless individuals through emergency shelter, workforce supports, and housing services. Utilizing a Housing First framework and working to ensure that homelessness in the city of Boston is rare, brief, and one-time, the Commission works to quickly house individuals experiencing homelessness and then provides in-home, community-based stabilization to ensure that individuals do not return to homelessness.

The Operations Assistant Coordinator is part of a team that oversees counselors and client workers to ensure that daily shift operations of our Woods Mullen Shelter are safe and clean.

DUTIES

• Assists in the daily operation and supervision of the Woods Mullen Shelter 7AM to 3PM shift.

• Carries out certain responsibilities of Coordinator in his/her absence and on weekends. Schedules Operations and fill in staff to ensure shift coverage and shelter safety. Assists in the supervision and training of assigned staff. Assists in staff evaluations. Assists Coordinator in preparing time sheets.

• Communicates to staff all information concerning internal operations and changes in policy and procedure.

• Supervises all guests and makes rounds throughout the shelter to ensure overall safety of guests and shelter environment. Enforces rules and policies fairly.

• Searches clients for contraband upon arrival and as needed.

• Provides appropriate conflict management and crisis intervention.

• Conducts and facilitates shift meetings in collaboration with the Coordinator.

• Conducts informal counseling sessions to assess needs of clients and follow up with Services staff.

• Reads the shelter log daily and makes appropriate log entries on important information on guests, results of rounds, etc.

• Communicates with other sites and agencies as needed and as appropriate.

• Attends required meetings and training sessions.

• Performs work-related tasks as needed and as requested by the supervisor.