Operations And Technical Services Manager

Intrasystems, Inc. Braintree , MA 02184

Posted 5 months ago

Job Description

IntraSystems is seeking an experienced candidate to fulfill a position that has a role as an Technical Operations Manager for a team of IntraSystems engineers. The ideal candidate should have 5-10 years technical and managerial experience. The candidate will have responsibilities in two key areas of the company, Work Flow Operations and Technical Services Management. As a growing organization, IntraSystems has developed unique customer offerings for technical support and managed and co-managed cloud services in the mid-market. As we transition from a traditional value-added reseller, we have experienced a need to increase the operational efficiencies of the company. We are looking for a process orientated individual who can be a critical component in our future growth and someone who can embrace the IT transformation of cloud computing. Candidate must be able to travel to various locations typically within the MA, NH, and RI area.

Candidate must have previous experience with the following:

  • Previous management of engineering personnel.
  • Technical background in cloud computing, understanding of network security and application virtualization.
  • A successful background in IT Services/Managed Services from an operational perspective would be desired.
  • Knowledge or experience in IT security standard. PCI, GLBA etc

Responsibilities for this position include:

  • Operations/Work Flow Responsibilities
    • Create templates for Managed Services proposals and contracts for new and existing agreements. Finalize engineering sign-off validation processes.
    • Management or personnel responsible for maintaining, improving, upgrading IntraSystems internal infrastructure systems.
    • Responsible for enhancing company technical standards, policies and procedures.
    • Enhance Operational Efficiencies for both internal and external processes to improve customer satisfaction and company profitability.
    • Utilize Connectwise to document all activities, both customer facing and internal to the company.
    • Conduct follow-up customer satisfactory surveys to ensure quality customer support and MSP services.
  • IT Manager Responsibilities
    • Act as primary management contact for engineering group for reporting to executive staff.
    • Schedule and participate in annual reviews of technical personnel.
    • Evaluate current technical staff, understand technical capabilities and provide recommendation for net-new hires to fill in gaps.
    • Act as a liaison between technical personnel and executive management staff.
    • Day to day management of engineering group (inside support and field engineers)

Preferred Certifications:

* Security, Citrix and/or Cloud certifications

* ITIL Certification, strongly preferred

Education:

* B.S. in Computer Science preferred

Other:

* Background screening and credit check required

Company Description

IntraSystems mission is to provide secure application delivery, virtualization services and secure network infrastructure solutions centered on the principles of excellence, service, and quality. IntraSystems delivers customer satisfaction through technical competence, prominent partnerships, and professional integrity of all employees.
IntraSystems offers a great team atmosphere with the opportunity to further develop your skills and knowledge in working with leading-edge technology companies. At IntraSystems, we believe that happy and productive employees equate to satisfied customers. We need talented, creative, high-energy professionals to support our growth. Work with a great team of people in a business-casual environment. Benefits include 401K; health and dental insurance; short and long-term disability; vacation, sick and holiday pay; and technology training. IntraSystems is an Equal Opportunity Employer.
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Affairs Operations ...

Haemonetics Corp.

Posted Yesterday

VIEW JOBS 7/22/2018 12:00:00 AM 2018-10-20T00:00 We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. * Maintains navigational electronic database to document on- and off-label unsolicited requests for information from HCPs in accordance with Haemonetics' internal guidelines and FDA guidance for industry. * Catalogs the nature of requests and information provided, ensures that internal files are up-to-date, all documents are appropriately archived and filed in accordance to Haemonetics SOPs and regulatory and legal requirements. * Stays up-to-date on medical, legal, and regulatory guidelines pertaining to the distribution of scientific and medical information. * Supports the medical affairs team in responses to solicited and unsolicited requests for on- and off-label use of products. * Manages the release and tracking of technical materials used by the field medical force to ensure compliance with internal SOPs, US FDA Code of Federal Regulations and related governmental guidance documents. * Assists in Sunshine Act reporting requirements and legal contract reviews as appropriate. * Carries out duties related to the regulatory and legal aspects of distributing scientific publications such as seeking copyright permissions or licenses. * Leads the logistic and organizational aspects of medical affairs activities and meetings with both internal and external stakeholders, e.g., CRO, KOLs. * Follows the Haemonetics internal guidelines and FDA guidance for industry for distributing scientific and medical information and helps draft applicable SOPs. * Ensures compliant use of field materials as well as appropriate use of TEG products. * Facilitates and manages cross-functional work-streams related to cataloging requests for information and providing resources for dissemination. * Activation, tracking, and reporting of investigator initiated trial (IIT)-related information. * Supports the preparation of metrics and status reports and performs QC related to IIT management, specifically patient enrollment as well as cartridge supply, device placement, cost, milestones and payments tracking. * Ensure all IIT program records are kept up-to-date and accessible for team use and audit-readiness. * Prepares meetings and educational materials to provide scientific information to key stakeholders including but not limited to Haemonetics employees, contracted speakers, CROs, consultants. * Assists in the creation and development of applicable research papers and editorials, facilitates delivery of the publication plan. * Supports the medical affairs team in establishing guidelines and appropriate training for MSLs. Haemonetics Corp. Braintree MA

Operations And Technical Services Manager

Intrasystems, Inc.