Operations And Support Engineer

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Government Services team?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/government-services

What will you be doing?

As an Operations & Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Operations & Support Engineer joining our team to support our intelligence customer in Springfield, VA.

RESPONSIBILITIES:

• Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.

• Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.

• Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.

• Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)

QUALIFICATIONS:

8+ years of related software development experience

Required Skills:

• Proficiency in system administration and maintenance

• Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).

• Experience with Containerization and Kubernetes.

• Troubleshooting and problem-solving skills related to hardware, software and network issues.

• Ability to perform root cause analysis for system failures and implement corrective actions.

• Basic experience with scripting languages such as Python, Bash, or PowerShell.

• Capacity to make decisions under pressure and manage competing priorities.

• Strong communication skills to liaise with stakeholders and convey technical information effectively.

• Strong analytical and critical thinking skills.

• Ability to work independently as well as in a team environment.

• Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.

• Active TS/SCI clearance required and eligibility to obtain a CI poly

Desired Skills:

• Experience managing container platforms (e.g., Openshift, Rancher)

• Strong experience with scripting languages such as Python, Bash, or PowerShell

• Ability to troubleshoot Postgres Databases

• Familiarity with graph databases (e.g., RedisGraph, Neo4j)

• Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)

Education:

• Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

Location: Customer Site

US Citizenship Required

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities