Operations And Fraud Officer

Description

Mineola, NY

ABOUT US:

Hanover Bank, The Bank of YOU - When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Job Summary

Hanover Bank is looking for an Operations and Fraud Officer. The Operations & Fraud Officer is responsible for the oversight of all fraud investigations, recovery, and mitigation of fraud on unusual activity. This position will be responsible for handling fraud prevention, detection, investigation, tracking, and reporting on fraud losses to management. The position will require the analysis of customer account activity to mitigate fraud. In addition, the position will work with the Director of Deposit and Retail Operations for Operational oversight and day-to-day operations support.

Essential Job Duties and Responsibilities

• Main point of contact for handling Retail and Online Account investigations, disputes, and fraud.

• Oversight of fraud and suspected fraudulent activity reported by customers, employees, or systems.

• Monitor and analyze all real-time payment channels for high-risk payment transactions and Online Account opening decisions.

• Performs the investigation of all potential and confirmed fraud transactions for check, ACH, wire, debit card, new account, account takeover, P2P, and identity theft fraud to recover loss of funds.

• Assists in the update of Debit card transaction rules in the bank's EFT module.

• Collect evidence and relevant financial documentation such as Hold Harmless to support fraud claims.

• Work with vendors to verify controls and identify system gaps to incorporate detection strategies for fraud prevention.

• Willing to raise issues when needed and keep management informed of ongoing risk or fraud-related activities.

• Create fraud notification reports and work with BSA/AML, Security, Deposit, and Retail Operations departments on reporting SAR-related activity.

• Stay current with fraudulent activity and market trends relating to customer and transaction fraud.

• Responsible for updating policy, procedures, and training documentation and facilitation to retail staff on fraud-related items, trends, and techniques.

• Assist management with ongoing application and process risk assessments for deposit accounts and services the bank offers.

• Reporting and oversight of Deposit and Retail Operations processes and trending volumes.

• Assist the Director of Deposit and Retail Operations with Account Analysis and Cash In Transit processes.

• Assist in oversight of day-to-day operations including ensuring efficiency and accuracy in daily transaction processing.

• Perform account and system reconciliations for Operational accounts.

• Coach, mentor, and empower a high-performing team to meet and exceed departmental objectives.

• Ensure adequate controls are in place to manage risk associated with all products and services provided by the bank.

Education and Experience

• Bachelor's Degree from a four-year college/university is preferred but not required.

• Fraud-related certification is a plus.

• 5+ years of relevant work experience within the retail, e-commerce, and/or payments industries.

• Strong knowledge of operational and fraud management life cycle and industry trends.

• Strong bank regulatory knowledge including Reg E and Reg CC.

Skills and Abilities

• Excellent interpersonal skills and ability to interact with all employees, outside vendors, and other banks to claim loss funds.

• Strong communication, verbal, and written skills

• Ability to function independently within a multi-task environment.

• Demonstrates problem-solving and decision-making skills.

• NACHA certification (AAP and/or APRP) a plus.

OUR BENEFITS:

• Medical, Dental, and Vision (including HSA, FSA & Commuter Benefits)

• Company-paid benefits to include life insurance and AD&D plus long-term disability

• Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse, and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance, and Legal Services)

• Supplemental Health Benefits (including Accident Insurance, Hospital Indemnity Insurance, and Cancer Care)

• Retirement- 401(k) with Company Match

• Paid Personal Time Off (PTO) & Paid Company Holidays

• Annual Bonuses

• Annual Increases

• Employee Events and Contests

Salary: $93,000 - $114,000

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.