Responsible for the day to day analysis, research and resolution of various problems
Function includes processing Deletes and Reversals requests
Responsible for immediately responding to customer inquiries, utilizing on-line systems, report archives etc. maintaining keen awareness of inter-day service level being delivered by monitoring telephone call management system status, researching aging reports, etc.
Call customers for clarification of details contained on Requests or additional approvals as needed per procedures
Maintain electronic logs of all activities surrounding these activities.
Handle special, assigned and/or sensitive or risk customers, attending to their ACH inquiries and making certain needs are met and the company's financial risk is managed by not allowing ACH files to process until all risk attributes have been satisfied.
Support special projects within ACH or impacting ACH, reviewing documentation and procedures, by testing changes and by helping with change implementation.
Assist less experienced associates resolve Customer inquiries.
Assist other departmental sections as needed.
Minimum Required Skills:
Highly organized with strong attention to detail
Typing and Data entry experience
Excellent time management and prioritization skills, with ability to meet deadlines
Experience with working independently and on teams
Experienced with Microsoft Office Suite
Experienced with managing multiple priorities and multi tasks
Excellent written and verbal communication skills
Proactive approach to problem resolution
Able to work overtime and weekends when needed
Previous ACH experience and PEP+ knowledge
Financial industry experience
2nd shift (United States of America)
Hours Per Week:
Bank Of America Corporation