Operations Analyst

Bank Of America Corporation Scranton , PA 18510

Posted 1 week ago

Job Description:

Job Description

Responsible for the day to day analysis, research and resolution of various problems

  • Function includes processing Deletes and Reversals requests

  • Responsible for immediately responding to customer inquiries, utilizing on-line systems, report archives etc. maintaining keen awareness of inter-day service level being delivered by monitoring telephone call management system status, researching aging reports, etc.

  • Call customers for clarification of details contained on Requests or additional approvals as needed per procedures

  • Maintain electronic logs of all activities surrounding these activities.

  • Handle special, assigned and/or sensitive or risk customers, attending to their ACH inquiries and making certain needs are met and the company's financial risk is managed by not allowing ACH files to process until all risk attributes have been satisfied.

  • Support special projects within ACH or impacting ACH, reviewing documentation and procedures, by testing changes and by helping with change implementation.

  • Assist less experienced associates resolve Customer inquiries.

  • Assist other departmental sections as needed.

Minimum Required Skills:

  • Highly organized with strong attention to detail

  • Typing and Data entry experience

  • Excellent time management and prioritization skills, with ability to meet deadlines

  • Experience with working independently and on teams

  • Experienced with Microsoft Office Suite

  • Experienced with managing multiple priorities and multi tasks

  • Excellent written and verbal communication skills

  • Proactive approach to problem resolution

  • Able to work overtime and weekends when needed

Desired Skills:

  • Previous ACH experience and PEP+ knowledge

  • Financial industry experience


2nd shift (United States of America)

Hours Per Week:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Payment Operations Financial Analyst

Bank Of America Corporation

Posted 2 weeks ago

VIEW JOBS 1/7/2022 12:00:00 AM 2022-04-07T00:00 Job Description: This position supports Global Payment Operations, which facilitates the processing of Wire and ACH payments at Bank of America. The candidate will have responsibility for various activities in support of General Ledger and internal DDA account reconciliation, adhering to the Enterprise Account Reconciliation Policy. Responsibilities will include, but are not limited to: * Perform daily research and propose matching of items, ensuring accuracy and integrity of the reconciliations, and adherence to the Enterprise Account Reconciliation Policy. * Perform monthly reconciliation certification for General ledger accounts owned by the team. * Ensure the team maintains accurate and audit-ready reconciliations, documentation and operating procedures. * Ensure a consistent focus on continuous improvements. Identify areas of risk, gaps in processes, documentation, quality control and offer sound suggestions. * Adhere to the documented escalation procedure and ensure any issues are escalated to the manager in a timely and clear manner. Requirements: * High level of proficiency with Microsoft Excel * Excellent time management skills and ability to manage multiple contending priorities. * Ability to work under pressure. * Excellent analytical skills and attention to detail. * Ability to collaborate and communicate successfully with business partners, teammates, and management. * Prior experience with eLedger, Frontier, and Global Payments Operations a plus. Shift: 1st shift (United States of America) Hours Per Week: 40 Bank Of America Corporation Scranton PA

Operations Analyst

Bank Of America Corporation