Operations Analyst

Quantexa Boston , NY 14025

Posted 3 months ago

This is a new role within a rapidly expanding business; there is scope for growth in the role as the business gets bigger and the size of the US delivery team grows.

Responsibilities

  • Sales Operations
    • Regular engagement with US Sales stakeholders;
    • Supporting Sales Operations with data quality and best practice.
  • Onboarding
    • Supporting US Quantexa and US Partner new starters in getting set up and familiar with the office/location;
    • Setting US staff up on NetSuite/SalesForce and giving a walkthrough of the systems;
    • Acting as a point of contact for US delivery staff for issues.
  • PMO
    • Supporting US project resourcing requirements and project reviews;
    • Communicating deployments to US delivery staff;
    • Identifying US bench time and supporting internal task allocations;
    • Gathering common challenges on US project and communicating them back to head office;
    • Developing the US PMO function to become more self-sufficient over 6-18 months.
  • Resourcing
    • Development of resourcing plans, identifying skills gaps in the US, escalating with head office and engaging with partners/recruitment to fill gaps.
  • Head office engagement
    • Regular engagement with the Operations Manager in head office to understand the challenges in the US office/s;
    • Identifying needs for strategic/tactical changes to business plans for US.
  • Regular engagement with head office finance team to support in budgeting/forecasting plans for the US office.

Requirements

Experience/Skills

  • Adaptable to multiple business processes through early business development in a new location;
  • Experience with some or all of the following: PMO, Sales Operations, Onboarding, Resourcing;
  • Strong ability to communicate;
  • Able to work independently;
  • Experience building long term working relationships with internal stakeholders.
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Operations Analyst

Quantexa