Operations Analyst II

Time Warner Cable Bridgeton , MO 63044

Posted 5 months ago

Posting Job Description


Responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact. Reviews data, programs and initiatives that support and enhance the Companys commitment to customer satisfaction and revenue growth.


Actively and consistently support all efforts to simplify and enhance the customer experience

Perform analysis, trending and communication of key performance indicators and business initiatives

Monitor and review reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives

Make recommendations based on data for process improvement and strategic business decision making

Create company-wide benchmark reports and interprets results in order to improve overall operations

Create reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables

Investigate and perform root cause analysis of complex nature

Compile Executive level reporting as required

Individual will work with various call centers and cross-functional departments

Perform other duties as requested by supervisor


Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to analyze key performance indicators/metrics

Ability to manage multiple projects

Ability to prioritize and organize effectively

Ability to make decisions and solve problems while working under pressure

Ability to maintain confidentiality

Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)

Proficiency in data analysis, report creation

Knowledge of general accounting and billing procedures

Knowledge of call center metrics and key performance indicators preferred

Knowledge of cable television products and services preferred

Knowledge of cable billing systems preferred

Vision ability close vision, peripheral vision, and ability to adjust focus


Bachelors Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Related Work Experience Number Of Years

Quantitative Analysis experience 2+


Office environment


Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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Operations Analyst II

Time Warner Cable