Operations Analyst II

Time Warner Cable Bridgeton , MO 63044

Posted 5 months ago

Posting Job Description

JOB SUMMARY

Responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact. Reviews data, programs and initiatives that support and enhance the Companys commitment to customer satisfaction and revenue growth.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Perform analysis, trending and communication of key performance indicators and business initiatives

Monitor and review reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives

Make recommendations based on data for process improvement and strategic business decision making

Create company-wide benchmark reports and interprets results in order to improve overall operations

Create reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables

Investigate and perform root cause analysis of complex nature

Compile Executive level reporting as required

Individual will work with various call centers and cross-functional departments

Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to analyze key performance indicators/metrics

Ability to manage multiple projects

Ability to prioritize and organize effectively

Ability to make decisions and solve problems while working under pressure

Ability to maintain confidentiality

Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)

Proficiency in data analysis, report creation

Knowledge of general accounting and billing procedures

Knowledge of call center metrics and key performance indicators preferred

Knowledge of cable television products and services preferred

Knowledge of cable billing systems preferred

Vision ability close vision, peripheral vision, and ability to adjust focus

Education

Bachelors Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Related Work Experience Number Of Years

Quantitative Analysis experience 2+

WORKING CONDITIONS

Office environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lot Operations Coordinator II

Cox Auto Inc

Posted 3 days ago

VIEW JOBS 8/22/2019 12:00:00 AM 2019-11-20T00:00 This position is responsible for providing customer service, processing paperwork, assisting with scheduling, and supporting other administrative functions for the lot operations department. Job Responsibilities: Perform basic data entry into the AS 400 computer system as needed.Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.Answer phones provide support to lot operations employees and provide excellent customer support.Respond to customer requests for assistance and ensure timely resolution.Support manager in the coordination of departmental scheduling, working with temporary agencies, serving as point of contact and recording employee absences, etc. Process all lot operations department paperwork. Forward all invoices and items to be posted to the appropriate areas in a timely manner.Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.).Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management. Qualifications: * High School Diploma or equivalent preferred. * Valid driver's license is required. * 1 – 3 years customer service experience required. * Previous clerical or administrative experience preferred. * Effective communication skills required. Good problem-solving and organizational skills required. * Ability to operate general office equipment (i.e., copier, fax machine, etc.). * Good computer software skills required. * Ability to sit or stand for prolonged periods of time. * Ability to perform repetitive data entry tasks; manual dexterity. * Vision abilities required include close, distance and depth perception. About Cox Automotive Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Auto Inc Bridgeton MO

Operations Analyst II

Time Warner Cable