What you'll do...
Oversees payroll transaction data collection by monitoring payroll transactions for Canada, USA, and Puerto Rico using host tools; notifying appropriate personnel of the completion of data collection; and escalating any issues or emergencies encountered.
Provides customer service and addresses customer issues by addressing Complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue.
Validates data integrity by reviewing reports; and reviewing statistics and calculations (for example, quarterly presentations, key performance indicator
Ensures basic functions of the department are maintained by providing tools for the management of team key performance indicators (KPIs); developing dashboards and reporting; working with development areas to improve third-party software (for example, Remedy, Aspect, Facility Ordering Replacement System (FORS)); providing feedback to Operations Analysts and programming groups with respect to tools; resolving equipment and software malfunctions through researching new technologies to improve tools used within the area; forecasting future technology changes and identifying potential compatibility issues; and working with Business Analysts to ensure company strategies and goals are implemented.
Performs project management activities by regularly interacting with supervisors, managers, and directors regarding project status, priority setting, and resource allocation; defining project scope; meeting and creating task lists and reviewing those regularly; and ensuring Operations Analysts are prepared for meetings with customers and management through mentoring.
Identifies technical issues and opportunities for improvement and provides resolutions by using tools to research trends; analyzing data; and researching new technologies to improve tools used within the area.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor of Science OR 6 months operations analyst experience
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Call Center, Information Technology, Programming Language
805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
Multiple health plan options, including vision & dental plans for you & dependents
Financial benefits including 401(k), stock purchase plans, life insurance and more
Associate discounts in-store and online
Education assistance for Associate and dependents
Pay during military service
Paid Time off - to include vacation, sick, parental
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
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