Provide operational support of client programs by managing departmental processes, ensuring adherence to compliance and regulatory requirements. Report department activities to the AVP, Card Operations Manager on a regular basis.
Monitors a variety of reports to identify parameter violations, regulatory violations and/or potential fraud. Review the account and complete an unusual activity report for the Financial Crimes Risk Management team in accordance with The Bancorp Bank procedures if activity is deemed potentially suspicious and restrict the account with a note for resolution in accordance with The Bancorp Bank procedures.
If a potential parameter violation is identified escalate to the appropriate Operations Control Coordinator and/or the Card Operations Manager for research and correction. File a complaint with the appropriate network a merchant is identified as violating the Rules. Reviews and processes letters of indemnity and other ACH inquiries including potentially removing the funds from the account and keying the ACH returns through an internal application.
Processes requests from cardholders and clients to issue a check for the remaining balance on an account. Remove funds and assess a fee with the correct transaction code and description per the cardholder agreement. If a treasury check is requested obtain approval from the approved list of authorized signers.
Research and respond to check research requests including requesting a stop payment and issuing a replacement check if the check hasn't been cashed. Processes card requests for the Retail Bank programs in accordance with the details within the request in a timely and accurate manner. Review daily reports to ensure card orders were processed correctly.
Builds batch files to remove funds for escheatment monthly. Collaborate with the Operations Control Coordinator and the Reconciliation Department on any discrepancies. Review requests to reverse escheatment withdrawals to ensure the funds are still available to return prior to reloading any cardholder accounts or issuing a check.
Develops close working relationships with the Operations Control Coordinators to collaborate on problem solving for clients. Assist Operations Control Coordinators with various daily, weekly and monthly processes. Reviews written statements of authorized debits to ensure they are completed in accordance with the NACHA Operating Rules prior to fulfilling a client's request to return an ACH.
Ensure the correct ACH return reason is used based on the SEC and timeframes. Logs returned checks and mail for reporting purposes. Log returned card plastics for reporting provided to the Bancorp Bank Billing Department.
Provide clients reporting of returned card plastics per the agreed upon schedule. Responds to customer inquiries sent to a generic Bancorp Bank email address. Monitor and distribute faxes sent to the PSG Operations fax line.
Return calls to cardholders and merchants based on referrals from customer service. Reviews and responds to asset verification requests from The Social Security Administration and Medicaid. Responds to address verification requests from The Social Security Administration. Performs other duties as assigned.
Associate degree in a related field or an equivalent combination of training and experience.
One year related experience.
Excellent verbal, written, and interpersonal communication skills
Team player able to work effectively in a team fostered, multi-tasking environment
Proficient in all Microsoft Office products, e.g. Excel, PowerPoint, Word, Outlook
Able to learn and quickly maneuver through account screens on 12+ systems.
Employment with The Bancorp includes successfully passing a background check including credit, criminal, OFAC, education and past employment.
The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
The Bancorp, Inc.