Operations Analyst (Heads Up)

Iconma, L.L.C. Plano , TX 75023

Posted 2 weeks ago

Operations Analyst

Location: Plano, TX

Duration: 6 months with possible extension


Work under general supervision in the Loan Quality Center, Digital Data Control Team to support the entire organization by providing governance, monitoring and oversight of all Representation and Warranties data and documents to identify the Responsible Party for both Selling and/or Servicing. Perform research and analysis routinely, using upstream application systems, legal documentation, SharePoint and other tools as needed.

Key Job Functions

Review all data associated with Responsible Party.

Monitor digital document transmissions and work with lenders to support them as needed.

Support rep and warrant transfer data using a variety of applications.

Collaborate with teams across the organization to help collect data, track, monitor and process Responsible Party data.

Respond to colleagues and process requests within designated SLAs and escalate issues as appropriate.

Support and process Special Feature Coding and un-coding activity.

Support Contact data associated with RP.

Identify efficiencies in our process and collaborate with teammates to implement solutions.

May perform less complex projects or participate as a team member on more complex projects.


Bachelor's Degree or equivalent required

Minimum experience
2-4 years of experience

Specialized knowledge & skills

Must have excellent written and verbal communication skills; must be comfortable speaking with executives and collaborating with business partners across the organization

Must have exceptional organizational skills (ability to work in multiple technology applications to derive Responsible Party data)

Must have experience working in a variety of technology applications while being comfortable providing insight and feedback related to technology enhancements from the business perspective

Highly adaptable in an ever-changing environment with the ability to think creatively and share ideas and feedback

Must be able to make verbal contributions on calls and in meetings with attendees at any level

Proficient in Microsoft Office

Ability to perform detailed, extensive research and analysis, then communicate findings in a clear and concise manner

Mortgage background with a high-level understanding of Representations and Warranties is preferred.

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Operations Analyst (Heads Up)

Iconma, L.L.C.