Operations Analyst

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple - our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

The Bank Operations Analyst will perform the operational components related to our Branch customers, internal departments, and Banking as a Service Programs. Banking as a Service is complex and requires attention to detail. The Bank Operations Analyst will be expected to be self-motivated to develop an understanding of the components involved within each program. This position will work closely with the Bank Operations Manager to provide updates and produce solutions that are essential to the overall success of the bank.

Responsibilities:

• Develop an in-depth understanding of all Banking Operations such as:

• Remote Deposit Capture

• ATM reconciliations

• Debit card reconciliations

• Account opening related to partner accounts

• Check processing

• The operational processes used to support Banking as a Service

• Interact with Banking as a Service Program Partners throughout their life cycle including implementation, testing, and post launch

• Support Banking as a Service Program Partners including but not limited to quality assurance reviews, Zendesk ticketing support, conference calls, collaboration, and execution of new processes

• Perform daily reconciliations of the network settlements required to support Banking as a Service Card Programs

• Maintain awareness of the Banking as a Service Programs that are onboarded and maintained at the Bank

• Review existing processes to develop recommendations and procedural improvements to maximize efficiency and effectiveness within the team

• Review the Banking as a Service Programs' procedures to ensure that they align with the Bank's operational requirements and Bank's policies, which includes regulatory requirements

• Conduct research to ensure that the Banking as a Service Programs are aligned with the industry best practices and present recommendations to ensure adherence

• Ensure all responsibilities are completed in a timely manner and according to policy

• Manage special projects which may involve coordination with other departments

• Maintain a high level of precision and accuracy

Qualifications:

Minimum:

• 1-2 years of experience with customer service, account opening, procedural improvements, or deposit operations

• Ability to effectively work while multi-tasking

• Detailed oriented

• Team oriented with the ability to work effectively with other teams

• Effective decision making and critical thinking; ability to analyze situations fully and accurately, and reach productive decisions

• Intuitive and innovative thinking and the ability to apply the concepts

• Excellent interpersonal, verbal, and written communication skills

• Flexibility and the ability to adapt to a rapidly growing environment

• Must be fluent in Microsoft Office Suite Programs

• Must be a self- learner and have the ability to work with minimal assistance

Preferred:

• Prior experience working with FinTech and Banking as a Service Programs

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Salary Range: $65,000.00 - $75,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.