Operations Analyst

Responsibilities

Classification: Exempt / Non-Bargaining

• Surveillance of core IT Enterprise Datacenters, applications, systems, platforms and services.

• Perform Data Storage/ Replace Tape Backup rotations to offsite vaulting.

• Support ticket management and resolution for documented workflows for Standard operating procedures management.

• Conduct Data Center walkthroughs for hardware failures and environmental issues. This includes network hardware, server hardware, tape library, SANS and Crac Units.

• Use IT Management & Monitoring Applications and tools to ensure service applications are operational.

• Provide first level support for issues resulting from the helpdesk on off hours.

• Triage, troubleshoot, event incidents and facilitate outage management, driving to resolution.

• Perform regular security monitoring to identify any possible security intrusions, vulnerabilities or threats.

• Inbound/ Outbound communications & notifications to IT Technical system and application teams.

• Provide support for Systems administration for backup and parts replacement on servers.

Qualifications

• Associate's Degree in Computer Science, Engineering or related field and 1-3 years of experience in IT or Business Operations Support.

• Strong proficiency with Microsoft Office suite

• Strong analytical and detail-oriented aptitude; a high degree of accuracy.

• Communication and investigative / troubleshooting skills

• A friendly professional demeanor and ability to excel in a team-oriented environment

• Excellent communication and organizational skills

• Ability to manage time effectively, set priorities and meet deadlines

• Ability to learn and adapt to change

• Experience with SolarWinds IT Management Software & Monitoring tools helpful but not required.

• Experience working with internal customers in a Help Desk, Tech or Technical Support role will be helpful.

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching

• Medical, Rx, Dental and Vision insurance

• Disability insurance

• Flexible spending account

• Health savings account

• Life insurance

• Tuition reimbursement

• Paid vacation and personal days

• Paid holidays

• Employee Assistance Program

• Annual bonus program to eligible employee's based upon organization performance

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.