Operations Advisor- Devon, PA

Tesla Devon , PA 19333

Posted 2 months ago

The Role

The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

  • Maintaining store facilities: supplies ordering, work orders, vendor communication

  • Maintaining store fleet: coordinating service, allocation Management

  • Maximizing Tesla Scheduling Service calendar for drives and delivery

  • Support training, new hire onboarding, organizing and/or executing validations

  • Compiling and running daily + weekly reports to analyze store performance and improve

  • Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy

  • Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment

  • Maintaining brand and EHS standards, cascading feedback or adjustments to local team

  • Monitoring and executing expenses

  • Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps

  • Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.

  • Perform additional responsibilities as assigned to meet business need including Sales and Delivery

Requirements

  • At least 1 year of related experience

  • Must be at least 18 years of age

  • Ability to obtain appropriate state licensing, where applicable

  • Must have and maintain a valid driver's license and an acceptable and safe driving record

  • Ability to work evening hours, weekends and holidays in a retail environment

  • Proactive team member who is goal-oriented + highly motivated

  • Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work

  • Great attention to detail with strong organization and communication skills

  • Positive, enthusiastic and passionate mindset

  • Legal right to work in the United States

Employee Benefits

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts

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Operations Advisor- Devon, PA

Tesla