The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Maintaining store facilities: supplies ordering, work orders, vendor communication
Maintaining store fleet: coordinating service, allocation Management
Maximizing Tesla Scheduling Service calendar for drives and delivery
Support training, new hire onboarding, organizing and/or executing validations
Compiling and running daily + weekly reports to analyze store performance and improve
Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
Maintaining brand and EHS standards, cascading feedback or adjustments to local team
Monitoring and executing expenses
Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
Perform additional responsibilities as assigned to meet business need including Sales and Delivery
At least 1 year of related experience
Must be at least 18 years of age
Ability to obtain appropriate state licensing, where applicable
Must have and maintain a valid driver's license and an acceptable and safe driving record
Ability to work evening hours, weekends and holidays in a retail environment
Proactive team member who is goal-oriented + highly motivated
Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
Great attention to detail with strong organization and communication skills
Positive, enthusiastic and passionate mindset
Legal right to work in the United States
As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
3 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Company paid Life, AD&D, short-term and long-term disability
401(k), Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Paid Time Off, and Paid Holidays
Back-up childcare and employee discounts