Operations Administrative Generalist
Location: Cedar Falls, IA
Duration: 3 years
Performs a full range of administrative support duties of a confidential and challenging nature; facilitates work flow through a manager's office using organizational knowledge to determine how to handle incoming requests and assignments, including work going to and from other managers; typically reports to an executive or head of a major function; may perform a variety of duties commensurate with this level (i.e. develop and maintain intranet web sites, assist with administration and negotiation of car programs, submitting financial reports, assist with system and procedures definition, administers payroll; and may receive project work consistent with the skills and skill level found in the jobs other work.
Researches, resolves, and responds to general and semi-complex customer concerns; escalates complex questions for resolution. Retrieves records or data and distributes information as appropriate in order to provide timely and accurate information to department members or external customers. Gathers and summarizes data from various sources in order to complete reports and special projects. Performs analysis of complex nature on information received, and researches or resolves issues following prescribed procedures. Conveys supervisor's instructions and requirements to others, and exchanges information with senior managers on the supervisor's behalf. Updates and maintains databases, systems applications or files to ensure accurate and current information is available for use by others. Schedules meetings, coordinates travel arrangements, and maintains appointment calendars on behalf of department managers or supervisors; may coordinate meeting amenities (i.e. refreshments, etc.). Drafts and types letters and memoranda and prepare documents for distribution. Maintains and updates established web sites with the assistance of basic web publishing software applications.
Strong communication skills both written and verbal
Self-starter, ability to work independently on multiple projects under deadlines
Intermediate-level experience with and/or working-level knowledge of MS Office Suite - especially Outlook, Excel, PowerPoint
Strong organizational skills, including multi-tasking and demonstrated problem-solving
Strong customer service experience and skillset
4-year Business or Engineering related degrees
Expert-level experience with and/or working-level knowledge of MS software including SharePoint, OneNote, Outlook, Excel, Word, and PowerPoint
Experience in administrative role(s) with proven success administering for complex projects and/or organization(s)
Experience in formulating or publishing critical group, team, org or site communications
will help develop and maintain various intranet (SharePoint) web sites and manage content including video content - therein, assists with administration and negotiations for external suppliers, writing/submitting purchase orders, assists with various definition, documentation, and communication of many site and organizational processes and procedures. Various project work consistent with the skills and skill level found in the job.
Department members or external customers or suppliers. will coordinate meeting setups and amenities (i.e. refreshments, catering, etc.) as well as janitorial arrangements via 3rd party agreements. Drafts and edits presentations and spreadsheets, prepares documents and digital media for distribution.