Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Operations Admin I - III (Senior)

Expired Job

Fedex Newark , CA 94560

Posted 2 weeks ago

Auto req ID: 193878BR

Position Type: Full Time

Employee Type: Nonexempt

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.

Essential Functions

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions:

Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions:

Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

  • High School Diploma or GED required

Minimum Experience

  • Previous clerical or customer service experience preferred

Required Skills, Abilities and / or Licensure

  • General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Address: 8333 Central Avenue

City: Newark

State: California

Zip Code: 94560

Domicile Location: P943

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Administrative

Customer Service

Handler/Dockworker

Operations

Transportation Services

Warehouse & Distribution



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Office Manager III Multi Office

H&R Block, Inc.

Posted 3 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 Job Description Office Manager III - Multi-Unit Are you… * A driven retail manager with exceptional leadership skills and ability to manage multiple store locations? * Energized by the opportunity to solve problems, and lead teams to do the same? * Interested in investing your time working for six months of the year, leaving you free for the remainder of the year to pursue other interests? If so, then we are interested in learning more about you! The opportunity… H&R Block, the world's leader in tax preparation services,1 is looking for experienced people leaders to manage multiple office locations, and the fabulous teams of people that work within them, to accelerate our seasonal tax business. We also offer career progression to other seasonal and year-round roles to those with an interest and drive to continue advancing! Leverage your leadership skills to: * Manage office staffing, operations, and logistics for multiple tax offices * Coach and lead the teams to deliver outstanding client service and exceed targeted goals * Grow the business through developing local partnerships, managing office community involvement, and modeling and coaching sales and new client growth tactics * Assist in the development and execution of office-level business plans * Assist in recruiting and interviewing tax office associates Minimum Qualifications What you'll bring to the team… * Bachelor's degree in Business or related field preferred (or equivalent combination of education & experience) * 3+ years of prior retail supervisor or related experience (multi-unit experience preferred) * Prior experience as an Office Manager or Tax Professional experience preferred * Leadership, supervisory, and coaching skills to guide and inspire associates to achieve high goals * Demonstrated aptitude for business plan execution and desire to grow the business * Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course² (if preparing returns) * Annual completion of 18-hour continuing education and ability to meet all other IRS and applicable state requirements (if preparing returns) * Bilingual Spanish speaking skills are a big plus, but not required Apply today using any device at www.hrblock.com/careers > Tax Office Jobs H&R Block is an equal opportunity employer. 1 Based on annual revenues for sales of tax preparation products and services. H&R Block, Inc. Newark CA

Operations Admin I - III (Senior)

Expired Job

Fedex