Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Operations Admin I - III (Senior)

Expired Job

Fedex West Henrietta , NY 14586

Posted 2 weeks ago

Auto req ID: 196182BR

Position Type: Part Time

Employee Type: Nonexempt

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.

Essential Functions

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions:

Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions:

Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

  • High School Diploma or GED required

Minimum Experience

  • Previous clerical or customer service experience preferred

Required Skills, Abilities and / or Licensure

  • General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Other Job Description Information

Monday-Friday 4:00 pm-10:00 pm

Address: 225 Thruway Park

City: West Henrietta

State: New York

Zip Code: 14586

Domicile Location: P146

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Administrative



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Manager IIi Station

Fedex

Posted 5 days ago

VIEW JOBS 12/6/2018 12:00:00 AM 2019-03-06T00:00 Auto req ID: 196639BR Position Type: Part Time Employee Type: Nonexempt Job Summary This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff within a station or hub. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Manager may also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations. Essential Functions * Serves as a champion for FXG's Safety Above All Culture and supports all related initiatives * Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity * Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub * Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable) * Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results * Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals * Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters * Participates in the development of and responsible for administering company safety strategies and programs * Investigates, resolves and/or escalates customer service issues, as appropriate * Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety NONESSENTIAL FUNCTIONS * Performs other duties as assigned Minimum Education * High school diploma or GED required; Bachelor's degree in Business, Logistics or a related area preferred Minimum Experience * Six (6) months package handler, FedEx Ground field or related experience required; Bachelor's degree in Business, Logistics or a related area is accepted in lieu of required experience Required Skills, Abilities and / or Licensure * Ability to inspire a shared vision and empower and motivate a team * Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups * Proven ability to apply sound business judgment to establish and accomplish goals * Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice * Ability to read, interpret and draw conclusions from numerical data and written information * Software skills, including use of Microsoft Office software and web-based applications * Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications Other Job Description Information Tues-Sat 3:00-9:00 am % of Travel for the Position: 0-25% Address: 225 Thruway Park City: West Henrietta State: New York Zip Code: 14586 Domicile Location: P146 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Search Engine Description: Operations Fedex West Henrietta NY

Operations Admin I - III (Senior)

Expired Job

Fedex