Operations Admin I - HR

Fedex Mabelvale , AR 72103

Posted 2 months ago

Auto req ID: 309145BR

Position Type: Part time

Employee Type: Non-Exempt

Job Summary

Provides clerical and administrative support to the human resources (HR) department. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service.

Essential Functions

Additional Linehaul essential functions:

  • Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager

  • Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system

  • Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues

  • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review

  • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Reviews, researches and/or enters data in various systems to support respective functional area

Compiles data and provides various regular and adhoc reports to management for review and determination

Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Reviews, researches and/or enters data in various systems to support respective functional area

Compiles data and provides various regular and adhoc reports to management for review and determination

Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Quality Assurance/Loss Prevention essential functions:

  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer

  • Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day

  • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy

  • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

  • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Test responsibility

More responsibility - Testing

  • Must maintain confidentiality and perform all duties in accordance with company policies and procedures

  • Participate in special projects, to include job fairs and HR Assessments, etc.

  • Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tou

Minimum Education

Minimum Experience

Required Skills, Abilities and / or Licensure

  • Software skills, including use of Microsoft Office software and web-based applications. General business skills such as typing; data entry and review; and use of phone, copier, and fax. Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. Customer service skills necessary to effectively and professionally respond to requests. Verbal and written communication skills necessary to explain complex and/or confidential information. Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

% of Travel for the Position: 0%-25%

Address: 8 Industrial Park Way

City: Mabelvale

State: Arkansas

Zip Code: 72103

Domicile Location: FXG-US/USA/P722/Little Rock Colocation

EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Administrative

Transportation Services

Warehouse & Distribution

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VIEW JOBS 10/30/2021 12:00:00 AM 2022-01-28T00:00 Auto req ID: 309145BR Position Type: Part time Employee Type: Non-Exempt Job Summary Provides clerical and administrative support to the human resources (HR) department. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Essential Functions Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for reviewAdditional Quality Assurance/Loss Prevention essential functions: Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Test responsibility More responsibility - Testing • Must maintain confidentiality and perform all duties in accordance with company policies and procedures • Participate in special projects, to include job fairs and HR Assessments, etc. • Provides support with the package handler sort observation process (e.g., scheduling tour times, arranging tou Minimum Education Minimum Experience Required Skills, Abilities and / or Licensure • Software skills, including use of Microsoft Office software and web-based applications. • General business skills such as typing; data entry and review; and use of phone, copier, and fax. • Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment. • Customer service skills necessary to effectively and professionally respond to requests. • Verbal and written communication skills necessary to explain complex and/or confidential information. • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.% of Travel for the Position: 0%-25% Address: 8 Industrial Park Way City: Mabelvale State: Arkansas Zip Code: 72103 Domicile Location: FXG-US/USA/P722/Little Rock Colocation EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforceSearch Engine Description: Administrative Transportation Services Warehouse & Distribution Fedex Cross Border Mabelvale AR

Operations Admin I - HR

Fedex