The role of Operations Account Services (OAS) Manager leads the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff. Develops and administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Establishes operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
The OAS Manager role will lead 4 primary groups: Claims & Data Aggregation Services, Adjustment Services, Account Reconciliation Processing (ARP) & Exception Processing and Remote Deposit Capture (RDC) Services, and Research & Inquiry Services. More specifically, this group will lead an organization of over 330 FTE performing: DDA claims related to Reg CC and Reg E disputes, SAR and IRF's, Bank to bank adjustments, ARP and RDC client services for Corporate clients, Returns processing, Hogan posting exception research and settlement, and customer service for inquiries from internal areas of the bank. In addition, this role will be responsible for $17 billion in monthly settlements between banks and in many cases involving U.S. Bank customers. In the Claims area, the role is responsible for the timely and accurate response to servicing claims on our customers' behalf to ensure we are within the regulation guidelines to avoid regulatory fines. As the payments landscape evolves, this area will grow in complexity and risk given the speed of payments with new digital payment products. This role will also represent U.S. Bank in leadership roles in the industry at various associations to influence the direction of payments.
To perform this role effectively, strong partnerships are needed across the bank as this particular organization services customers from virtually every business line. Given the evolving payment landscape, partnership with technology, innovation and product is critical. This position requires the ability to build a strategic vision for the business and development of strong talent.
Bachelor's or Master's degree, or equivalent work experience
12 or more years of operations experience in the financial services industry
Seven or more years of supervisory/management experience
Superior knowledge of operation functions, systems, policies and procedures for the assigned area
In-depth understanding and practical application of applicable laws and regulations
Strong analytical, decision-making, and problem-solving skills
Well-developed leadership abilities and strategic management skills
Excellent interpersonal, verbal and written communication skills
Thorough knowledge of banking operations and human resources