Operations Account Liaison

Apria Healthcare Monroeville , PA 15146

Posted 4 days ago

Job Summary

With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

The Operations Account Liaison is responsible for managing the relationship between Durable Medical Equipment (DME) and Apria Healthcare.

  • Assists branches with orders and locates lost equipment when necessary.

  • Resolves issues by identifying problems and coordinating appropriate solutions.

  • Troubleshoots with the medical groups and any relevant on-site departments if issues arise.

  • Assists medical groups and/or other provider groups regarding products and services available under the contract.

  • Coordinates with physicians and medical groups.

  • Assists with billing issues and forwards to appropriate person.

  • Makes follow-up calls to patients that are awaiting special order items.

  • Facilitate equipment deliveries to Hospitals.

  • Assists DME with questions, concerns and patient history.

  • Performs other related duties as directed by supervisor.

Minimum Required Qualifications

  • Education or experience equivalent to a high school diploma is required.

  • At least one year related experience is required.

  • Must be 21 years of age or older.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be considered for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The position requires regular sitting, standing, walking, kneeling, and stooping.

  • The position requires the constant use of hands to write, use computers, and manipulate papers.

  • The position requires constant talking and hearing.

  • The position requires specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus.

  • The position requires occasional lifting and/or moving up to 25 pounds.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Account Manager

Apria Healthcare

Posted 4 days ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 Job Summary With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com. JOB SUMMARY This position is primarily responsible for selling and servicing Apria products and services at their assigned hospitals and medical groups. This includes generating clinical demand, facilitating discharge of patients from Acute Care settings, providing education on usage of therapeutic equipment for NPWT, Enteral Nutrition, and NIV to patient and caregivers, procuring required paperwork for billing and coordinating logistics of equipment for home delivery with patient and branch staff. This position will work with the Branch Managers to develop and execute specific strategies and tactics to achieve sales (quarterly quota), customer satisfaction and profitability goals. The applicant must be highly motivated, flexible, and sales/service oriented. ESSENTIAL DUTIES AND RESPONSIBILITIES * Conducts daily sales calls to high potential case managers, doctors and other sales targets in assigned accounts as determined by Branch Manager * Creates and maintains call plans to qualify new and maintain existing referrals to grow the business * Enters call plan and outcomes into the CRM system * Partners with the Branch Managers to review call plan to achieve strategic goals * Collaborates with case managers, payers, referral sources, home health agencies and Apria intake staff to facilitate discharges * Obtains supportive documentation for clinical and financial patient care management * Provides patient/caregiver initial education and documentation around usage of equipment and/or supplies for wound care and other therapies * Communicates follow-up information to case managers after patient discharge * Identifies on-site educational opportunities with hospital staff * Provides continuing education programs as needed to on-site hospital and payer case managers * Identifies and develops strategic relationships within the institution that will enhance patient care * Facilitates communication amongst all members of the patient care team * Identifies opportunities for improvement in patient care * Participates in the institution's quality assurance/performance improvement initiatives as requested * Performs other duties as required. Minimum Required Qualifications MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Current licensure as a Registered Nurse or Registered Dietitian or Registration/Certification by the National Board for Respiratory Care (NBRC) in appropriate state of practice with at least 1 year of related experience. OR Certificates, Licenses, Registrations or Professional Designations * Four-year college degree with two years of medical sales experience SKILLS, KNOWLEDGE AND ABILITIES * Successful completion of Apria's training and competency assessments * Demonstrated ability to build and maintain solid working relationships with internal and external customers * Learn and comply with all Department of Transportation requirements determined for use of Apria vehicles * Must possess a valid driver's license * Willingness to participate in ongoing training and development * Geographically located within the assigned territory Language Skills * English (reading, writing, verbal) PHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). WORK ENVIRONMENTWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet Apria Healthcare Monroeville PA

Operations Account Liaison

Apria Healthcare