Operational Vendor Compliance Supervisor

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Reporting to the Manager of Packaging and Operation Vendor Compliance, The Operational Vendor Compliance Supervisor will partner with the vendor base and Global Vendor Compliance teams both pre and post-delivery to educate on Qurate compliance standards to improve vendor/factory performance. You will bring continuous improvements relating to compliance and vendor/factory performance referencing at best practice both internally and externally to improve the experience for vendors and factories.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewelry - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Communicate any global market compliance changes with our vendor base, to be a contact for all operational compliance questions / queries to minimize Non-compliance failures

• Review and share Operational compliance material with our vendors to lead operational compliance further upstream to support the planning from vendor through to the warehouses to minimize and non-compliance failures

• Perform regular feedback sessions (1:1) with designated employee groups to discuss performance.

• Target all poor performing vendors for Operational compliance failures setting and agreeing clear actions plans and timelines for correction, holding the vendors accountable for compliance standards and tracking this for progress

• Record and track all vendor actions plans to ensure that they are shared and managed through the process. Ensuring that all recorded processes and action plans are communicated both internally and externally

What You Bring

• Very good skills in leadership of people to balance goals of a great employee experience, customer experience, and financial performance.

• 3+ years of experience using network resources and understand how to improve performance and service levels through the Vendor Management

• Ability to participant projects and support to guide cost savings and improve service to our customers through network and process improvements

• Subject matter expert in Operational Compliance, Vendor Management & Education to improve results, performance.

Remote work is not permitted in NYC at this time.

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