Operational Technology Lead

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

The Operational Technology Lead, has primary focus on the technologies supporting Hines' property assets. The ideal candidate will possess a blend of technical, analytical skills, along with practical experience delivering solutions for the built environment. This is a global-scoped role with an objective to maximize field resources and partners to minimize travel. This individual will champion the convergence of OT and IT. The candidate will be a multi-talented, disciplined individual with an interest in and understanding of IT (Information Technology) physical infrastructure. This position reports to the Director, Enterprise Architecture and Infrastructure. Responsibilities include, but are not limited to:

• Provide consulting support for Hines employees as directed by Director of Enterprise Architecture and Infrastructure

• Participate in various IT project management activities including site surveys, needs assessments, preparation of documentation, scheduling vendor installations, data analysis and coordination of various project deliverables

• Follow up on and help coordinate project activities as needed

• Initial telephony setup advisement

• Network topology

• Contribute to the RFP development and the vendor selection process

• Assist with the administration of projects including documenting meeting minutes and action items, making updates to budget and project plans, creating project documentation, etc.

• You will be advisory resource to install and remove data center equipment during office commissioning and de-commissioning projects

• Assist with trouble shooting technical issues that arise during network installation and build-out

• Create visuals of network diagrams and floor plans using graphics programs, such as Visio

• Telephony system upgrade and replacement project coordination. Internet circuit sizing analysis/coordination

• Assist with billing as needed

• Become knowledgeable of company standards and procedures

• Hines professionals are expected to continually enhance their professional and business skills and are encouraged to take advantage of opportunities provided on the job and through participation in training programs both internally and externally.

Qualifications

Minimum Requirements include:

• Bachelor's degree in MIS, Computer Science, IT, Engineering Management, Business Analysis or Project Management or another related field preferred

• Five or more years of contributor experience in closely related technology roles

• Candidates are encouraged to report all other role-relevant technical and non-technical certifications

• Any enterprise infrastructure, networking, or cybersecurity certificates should be reported

• IT Project Management career trajectory

• Advanced Microsoft Office Suite skills: Word, Excel, PowerPoint, Project, Visio

• IT infrastructure (Systems, Network, Security, Storage) product/Real estate industry knowledge

• Excellent problem-solving, organizational, and communication skills

• Ability to multitask and provide elevated levels of support in a fast-paced environment

• Interest in consulting and client relationship management

• Must be eager to learn

• Excellent interpersonal, communication, organizational and writing skills are required

• Operates with autonomy and selective escalation

• Excellent analytical and facilitation skills, with proven ability to manage multiple projects, resolve and escalate issues and prioritize technical resources

• Ability to maintain focus, shift attention quickly to respond to the unexpected while progressing on tasks/projects

• Strong knowledge and technical expertise in cloud-centric enterprise architecture, specifically with proven experience integrating new cloud operations with traditional infrastructure and application support operations

• Strong understanding of information technology and IT services including cybersecurity practices and techniques to ensure the confidentiality and integrity of systems, data, and resources

• Demonstrated experience in designing and upgrading a complex, technologically blended environments that mix of legacy and newer cloud-based technologies

• Excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated

• Working understanding of BACnet, BACnet IP, Modbus, and Tridium.

• Experience with JIRA , Smartsheet, Bluebeam - Revu

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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