Operational Support Specialist

About Us:

BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

Who You'll Work With

You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, cared for, and challenged on your path to becoming a world-class professional and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment.

When you join Design Group as an Operational Support Specialist, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world's leading companies solve their most difficult problems. You will partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.

What You'll Do

The Operational Support Specialist is integral to ensuring Design Group project managers adhere to our standards to ensure disciplined and consistent project execution. This role involves close collaboration with project managers and leadership to ensure accuracy in the status of projects and transparency in regards to project risk. The specialist will support the development and maintenance of the project management processes, provide essential administrative support, and ensure the highest standards of organizational effectiveness. Support daily operations by ensuring project managers are adhering to project management best practices. This includes guiding each project manager by reviewing and verifying the accuracy of status reports, creating, and checking off task lists, and identifying any critical compliance deviations.

• Assist in the development of training presentations and documents.

• Strive to enhance communication between project managers and leadership, ensuring the use of standardized templates for consistent project status reporting.

• Attend project review meetings, focusing on documenting key points.

• Monitor progress on follow-ups and resolutions by organizing task lists and managing action items.

• Offer advanced administrative assistance by efficiently managing help desk requests, including initial screening and appropriate departmental routing.

• Support the development and implement a reporting framework to identify and highlight trends in noncompliance, ensuring both accuracy and efficiency in communication and operational processes.

• Ensure the accuracy of monthly KPI reports, documenting the actions required of the Project Manager to maintain accountability.

• Manage a cyclical schedule of tasks and deliverables in alignment with monthly presentations to the senior leadership team. Additionally, during periods of lower activity, the role may require undertaking extra administrative tasks to effectively manage fluctuations in workload around these peak reporting times.

What You'll Bring

• Proven background in providing administrative support, ideally in a setting related to project management.

• Exhibits strong organizational skills, along with a keen ability to analyze and solve problems effectively.

• Demonstrates excellent communication abilities, capable of engaging with various levels of the organization efficiently.

• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of quickly learning additional software tools as required.

• Capable of juggling multiple tasks simultaneously and prioritizing them effectively in a dynamic environment.

• A bachelor's or associate's degree in business administration, project management or related field (preferred)

Our culture and commitment to our people is what sets us apart. We foster an environment of mutual respect, integrity, and unconditional interest in the individual and collective success of our professionals. Our model and entrepreneurial mindset offer a rewarding, challenging, and highly flexible path. As an Operational Support Specialist, you will build a meaningful and fulfilling career with the support of professional development resources and mentorships including our First Year Experience program, Individual Development Plans, and Career Path resources and tools. You will be surrounded by exceptional talent who will support your development as both a world-class professional and a highly effective leader.

Feel like you're on the path to becoming an Operational Support Specialist but you're not quite there yet? We'd love to connect with you to see if we can take you from where you are today and grow you into a world-class Design Group Team Member.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Design Group