Operational Support Analyst - RJB - Req. 1901162

Raymond James Saint Petersburg , FL 33701

Posted 11 months ago


Job Summary:

Under limited supervision, uses extensive knowledge and skills obtained through formal education and work experience to perform quantitative and qualitative analysis.. Manages and supports operational and business management activities related to Supplier Performance Monitoring, Exit Strategies, Service Level Agreements, Business Continuity Planning, Record Retention and Issue Tracking..Assesses and escalates risks. Performs monitoring avtivities to ensure compliance with established policies and banking regulations. Designs, prepares and distributes analytical reports. Works independently on difficult assignments that are both broad in scope and complex in nature.

Essential Duties and Responsibilities:

  • Prepare and distribute daily and periodic reports on areas of concertation (SRM, BCP, SLA, etc.), weekly, monthly and quarterly reports.

  • Collect and review data for accuracy and provide commentary on exceptions.

  • Assist in the design, development and testing of reports.

  • Coordinate efforts between Risk Management and the business units to resolve exception/exposure items and prepare responses for Senior Management inquiries.

  • Provide analysis and commentary regarding monitoring of operational activities and systems

  • Analyze business processes, procedures, and information requirements to resolve problems and improve workflow and process efficiency/continuity.

  • Analyze business processes,for monitoring requirements to comply with PCI and bank regulatory guidelines.

  • Assist with bank dataflow specifications, interface requirements, and flow charts.

  • Facitilate and track critical supplier service level monitoring, business performance reviews, supplier risk mitigation plans, issues tracking and exit strategies

  • Facilitate and track Business Continutity reviews, failover testing, and Impact Analysis for all bank departments. Perform other duties and responsibilities as assigned..


Knowledge, Skills, and Abilities:

Knowledge of:

  • Basic project management.

  • Advanced Excel spreadsheet skills.

  • Basic principles of accounting.

Skill in:

  • Risk operations, work processes, internal controls and banking regulations.

  • Data analysis.

  • Critical thinking, problem solving, and creativity.

  • Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

  • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Ability to:

  • Analyze, organize and prioritize multiple tasks and meet deadlines.

  • Interpret, analyze and apply information.

  • Stay abreast of industry best practices, procedures, and techniques.

  • Develop strong working relationships with business partners.

  • Provide high level customer service.

  • Comply with established standards and procedures.

  • Work independently as well as collaboratively within a team environment.

  • Establish and maintain effective working relationships at all levels of the organization.

Educational/Previous Experience

  • Bachelor's degree with a minimum of two (2) years relevant business experience in financial services. ~or~
  • Any equivalent combination of experience, education, and/or training approved by Human Resources.


  • None

  • Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor

  • Priority will be given to protected veterans

  • EOE/AA: Female/Minorities/Disabled/Protected Veterans/LGBT

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Operational Support Analyst - RJB - Req. 1901162

Raymond James