About TD Bank, America's Most Convenient Bank
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance.
TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
The Operational Risk Manager I provides a broad range of risk analysis, reporting and/or support to business partners and acts as a specialist/expert in providing guidance/advice on a range of risk related matters within assigned or own area of specialization. This includes responsibility as program manager for one or more enterprise risk management initiatives.
Programs may include but are not limited to Business Continuity Program, Business Resumption and Disaster Recovery Planning, Vendor Management, Records Management, Risk Management Program (Sarbanes-Oxley, Risk Assessments), Information Security, Records Management, Corporate Policy System and Key Risk Performance Indicators for Customer service excellence, Risk Management Metrics Reporting, Corporate Insurance, Reconciliation Control, Affiliate Transaction Governance and support for the implementation of special projects within Risk Management. Provides vision and leadership in directing and implementing the Company's strategic operational risk management program. Manages and develops a proficient team of professionals through education and coaching to ensure operational risk management strategy and practices are driven to all levels in the Company.
Builds and maintains strong relationships with key internal and external partners. Enhances internal controls, expense management and quality assurance through the identification and recommendation of technological and process improvement opportunities to reduce Operational Risk throughout the organization.
Must be eligible for employment under regulatory standards applicable to the position.
Manages a group of specialists/analysts or operates as an individual contributor for a sophisticated and complex business that exists in multiple geographic locations and/or multiple jurisdictions
Participates on project working groups and/or internal and external committees as an expert within a major risk category
Works with specific regulators and support units to deal with business issues for own area of specialization
Compiles reports on overall business trends, risks, losses, and issues on aggregated basis and recommends management action to minimize risk exposures
Develops and maintains comprehensive knowledge of Company and business unit objectives and strategic project goals in order to deliver the most effective solutions to Customers, aligned with TD Bank's Operational Risk appetite.
Leads the development and/or implementation of specific standards, policies, and/or processes that identify, report on and mitigate major operational risk exposures within the business, including responses to regulatory requirements
Leads or contributes to effective management of financial results and budgeting activities
Analyzes potential risks and ensure escalation of key risks to appropriate areas and/or business leaders
Establishes and provides on-going analysis and reporting on operational risk and/or other major risk categories as applicable to the business or functional area, and review findings and action plans with business leaders to mitigate and manage key issues
Coordinates and/or guides activities relating to core operational risk disciplines/programs including, but not limited to, Risk & Control Self Assessments (RCSA), Business Continuity Management (BCM), Outsourcing & Vendor Management. Regulatory Compliance, Affiliate Transaction Governance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel, etc.)
Supports established enterprise-wide risk escalation, review and approval processes, data management, policies and risk assessment processes
Directs the development and monitoring of key risk indicators and facilitate communication and resolution of cross business risk issues among other business segments where applicable
Where appropriate oversee the development of key risk indicators for areas of specialized expertise.
May also be accountable for managing ancillary risk areas (e.g. Reconciliation Control, BCM, incident management, outsourcing/vendor management, fraud aggregation and assessment, Basel requirements, capital analysis, change management, privacy, AML, LCM, and other regulatory issues) in addition to core risk management functions
Provides insight and guidance to business unit senior and executive management on the identification of major risk drivers and key risk indicators
Contributes as a subject matter expert in areas specific to a particular risk (Incident Management, Insurance, Reconciliation Control)
Protects TD Bank's interests by keeping abreast of business trends, risk management issues, and by maintaining a good knowledge of existing and emerging risk issues across the business
Supports risk management through the execution of projects in support of the requirements of risk management as a business, including Financial Planning and Analysis, responses to specialized regulatory requirements, Board Risk Committee presentations, management of the Portfolio Investment Committee and other requirements as defined
Develops and maintains a good understanding of the regulatory landscape and relevant requirements for the business, ensuring key risk issues are identified, requirements interpreted and articulated to appropriate business units/functional areas
Represents the business or functional area on various risk management committees or working groups by presenting business or functional level issues and concerns
Builds awareness of key risk issues, drivers and mitigates by educating business leaders/management and
Bachelors degree or progressive work experience in addition to experience below
7-10 years related experience required
Previous management experience
Requires in-depth knowledge of operational risk management issues for a significant, complex and/or large scale business
Ability to coach, counsel, train, and lead staff
Strong attention to detail with the ability to recognize and react to discrepancies
Ability to track and coordinate large and complex processes
Strong interpersonal skills including demonstrated conflict management and negotiation skills
Project planning and management skills
In depth knowledge of financial services processes and workflows
Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization
Strong communications skills both written and verbal
Ability to influence the decisions and actions of others without express authority
Excellent analytical skills with the ability to synthesize summary reports from large sources of data
Travel may be required
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.