At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)
Our Mortgage team supports the nation's leading originator and servicer of residential mortgages.
This is an opportunity to fill an Operational Risk Manager 2 role on the Production Quality Risk Management (PQRM) team, supporting mortgage production functions including Retail, Correspondent, Home Equity and other related Lines of Business. Specifically, this role will be responsible for oversight of customer remediation.
Responsibilities including the following:
Lead/Oversee Remediation projects, including leveraging business acumen and subject matter expertise
Define/Clarify problem statement
Leverage data to identify the impacted population
Leverage Fulfillment and Sales business acumen
Subject matter expertise to perform root cause
Analyze potential solutions with stakeholders
Create project plan and success metrics
Drive to defined deliverable timelines to meet implementation, validation, and closure targets
Develop, implement and monitor risk-based programs within the Consumer Lending Group
Proactively identify, assess and mitigate operational and compliance risk through facilitating the development of more robust preventive controls
Identify, assess and mitigate regulatory compliance and operational risk
Provide regulatory compliance and operational risk expertise to projects and initiatives
Corrective action knowledge including root cause analysis and development of sustainable solutions
Coordinate with stakeholders across the enterprise to drive operational risk and remediation project results
Establish partnership with CLG Sales/Fulfillment/Matrix partners
Drive/influence behavior change while embracing the evolution of improvement
Establish an environment and protocol for risk self-identification within the Business
Establish a culture of quality
Standardize processes and protocols
Establish preventive controls that mitigate risk
Build awareness across the enterprise about compliance and operational risk issues
Create an environment of performance accountability
Influence the development of policies and procedures
The preferred locations have been posted, however would consider candidates near other WF location or telecommute.
Advanced Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to articulate complex concepts in a clear manner
Experience building partnerships and consulting effectively with leadership
Experience developing, implementing and monitoring a risk-based compliance program to assure compliance with federal, state, agency, legal and regulatory requirements or providing oversight to a compliance function
Mortgage operations experience
Wells Fargo origination systems experience including LIS, or LPS, or CORE
Ability to develop operational reporting and performing complex data analysis
Ability to manage complex business processes associated with projects
Ability to work effectively, as well as independently, in a team environment
Exposure to Wells Fargo CICAT (Centralized Issue and Corrective Action Tracking) System
Knowledge and understanding of Six Sigma methodology
Strong root cause analysis skills
Knowledge and understanding of corrective action plan program and processes in consumer remediation
Experience leading a fast paced, demanding, and deadline driven production environment
Exposure to Wells Fargo s Shared Risk Platform (SHRP)
Other Desired Qualifications
Ability to translate ambiguous ideas/issues into well-defined plans/solutions; while influencing decision-making.
Skill to anticipate and ask the right questions to assess all facets of an effort.
Prior experience with implementing corrective actions.
Prior experience with customer complaints or customer experience.
Previous experience with internal and external auditors/regulators.
Ability to set appropriate deliverable timelines and follow-through.
IA-West Des Moines: 7001 Westown Pkwy
MN-Minneapolis: 2650 Wells Fargo Way
AZ-Tempe: 1150 W Washington St
NC-Charlotte: 8505 Ibm Drive
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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