Operational Excellence Program Manager (Remote-Anywhere In U.S.)

Johnson Controls, Inc. , CT

Posted 3 months ago

What you will do

Position is responsible, under the guidance of the Operational Excellence Leader, for program management and implementation of BSNA-wide Enterprise and National Account, operations-based improvement initiatives for Johnson Controls (JCI). Through their assigned programs and projects, the role is responsible for assisting Enterprise and National Account stakeholders in providing a competitive advantage and helping to retain and grow our largest and most prized customer segment.

How you will do it

  • Plan, implement, and drive the execution of programs designed to improve CX, retention, growth, and meet strategic top line and gross margin goals.

  • Establish, deploy, and execute, program metrics and tracking. Work closely with FP&A and operational teams to execute driving adoption and continuous improvements in rhythm and process compliance.

  • Responsible for identifying, documenting, and analyzing the current, future, and ideal state process flow charts of the business process and recommend any proper modifications to management to support process changes.

  • Lead and influence cross-functionally to ensure the needs of all stakeholders are considered for optimal solution development to optimize the customer experience while ensuring financial goals are achieved.

  • Influence key stakeholders throughout the organization to get buy in and provide resources in support of the strategic roadmap.

  • Develop and implement productivity improvement strategies, programs & initiatives, with particular focus on using Lean Six Sigma and business process re-engineering methodologies

  • Facilitate project teams to apply productivity tools effectively to eliminate waste, reduce turnaround times and improve processes

  • Develop the communication and change management plan to ensure broad support and adoption of new tools and processes, including creation of end user training and documentation

  • Assist in the development of metrics and reporting tools to effectively measure the proficiency of the redesigned processes

  • Define the business rules of the desired enhancements and assist in creation and testing.

  • Perform all other duties as required by management.

What we look for


  • Bachelor's degree in related discipline and minimum of 5 years of experience in program/project management or operations.

  • Demonstrated effective interpersonal skills and the ability to exercise influence without authority.

  • Excellent communication (written/oral) and stakeholder/partner management

  • Experience defining and executing against program requirements, owning program strategy, and end to end delivery

  • Experience using problem solving and analytical skills to solve business problems and drive process improvements

  • Demonstrated proficiency performing data analysis using software such as Microsoft Excel, SQL, R, or Minitab

  • Experience using project management software (Microsoft Project, Smartsheet, Jira, or Azure DevOps)


  • Master's degree in related discipline and minimum of 7 years' related experience

  • Green Belt, Black Belt, Master Black Belt, PMP

  • Exposure to Waterfall and Agile project management methodologies.

  • Experience with Change Management strategies (Prosci, Adkar)

  • Demonstrated skills visualizing data using tools such as Microsoft Power BI or Tableau.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

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Operational Excellence Program Manager (Remote-Anywhere In U.S.)

Johnson Controls, Inc.