Operational Excellence Manager I

Camden National Corporation Portland , ME 04101

Posted 3 weeks ago

Camden National Bank is a full-service community bank that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 76 ATMs, and lending offices in New Hampshire and Massachusetts, all complemented by 24/7 live phone support. We are dedicated to enriching the lives of people, helping businesses succeed and vitalizing the communities we serve. We offer outstanding benefits, training and development programs as well as a rewarding culture that encourages a healthy work-life balance.

Position Brief

The Operational Excellence Manager will help drive long-term value to our four constituents by executing initiatives to support CNB's strategic vision. This individual will lead a variety of strategically aligned cross-functional initiatives including the delivery of new products or services to the market, building an efficient infrastructure by implementing or enhancing information systems, and improving processes focused on the Customer Experience by increasing efficiency and quality. The Operational Excellence manager will help to build a culture of excellence by providing a consistent process, coaching and mentoring project leaders throughout the organization, and providing training for smaller intra-departmental efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for the strategic implementation of the project by collaborating with senior business leaders to understand the vision and business needs.

  • Consult with business leaders on process improvement by establishing links between process improvement initiatives and business strategies.

  • Translate functional goals into measurable objectives.

  • Establish and maintain performance metrics to measure project success and benefit realization.

  • Manage entire project lifecycle from definition through close.

  • Develop and manage all aspects of project engagement from planning, communications, resources, budget, change, risks and issues.

  • Coordinate with various business areas to staff projects based on project requirements. Ensure project teams have necessary skills and experience to complete projects successfully.

  • Work with teams on end-to-end process improvement projects. Ensure that appropriate metrics/controls are in place to monitor results and foster continuous improvement.

  • Manage communication to project/program stakeholders, including core team, project review board, Champion/Executive Sponsor and Executive Committee.

  • Lead meetings and participant communications to drive decisions and action items.

  • Build, develop, and grow business relationships vital to the success of the project.

  • Coach, mentor, and motivate project team members, and influence them to take positive action and accountability for their assigned work.

  • Effectively handoff to business owner, and provide structure to ensure ongoing project success and benefit realization.

  • Participate in the development of best practices and tools for portfolio management, operational excellence and project execution.

  • Create and deliver skill development curriculum and provide on-going support.

  • Coach and educate the organization about application of project management and process improvement techniques to reduce waste and improve our work systems and processes.

SUPERVISORY RESPONSIBILITIES There is no direct reporting relationships. This Operational Excellence Manager must influence and manage without authority.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Experience in leading, motivating and managing cross-functional project teams, while holding team accountable for performance.

  • Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

  • Skilled at researching best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results.

  • Skilled in data compilation, analysis and metrics management.

  • Ability to influence at varying levels across the organization.

  • Ability to work with and identify with customers and stakeholders in a variety of roles.

  • Ability to adapt to change and competing demands and prioritize work in a fast paced environment.

  • Ability to effectively communicate in a clear, efficient and compelling manner.

  • Proficiency utilizing and adapting to software tools to help lead projects and improve processes.

  • Demonstrated ability to work in a team atmosphere with minimal supervision.

EDUCATION AND/OR EXPERIENCE

  • Bachelor's degree, Master's degree in business or related field desired.

  • 5+ years project management experience, PMP certification or equivalent work experience.

  • 5+ years experience in a financial or related industry, including managerial and operational experience.

  • 3+ process improvement experience in a service industry, banking a plus.

  • Lean Six Sigma Green Belt, Lean Six Sigma Black Belt Preferred.

COMPUTER SKILLS To perform this job successfully, an individual must have superior computer skills.

  • Proficient with Microsoft Office package e.g. Excel, Project, Outlook, PowerPoint.

  • Proficient with IBM Blueworks, Visio or similar tool.

  • Proficient with Project and Portfolio Management tools.

Benefits:

  • Competitive Salaries

  • Paid Time Off and Holiday Pay

  • Access to the Employee Assistance and Wellness Programs

  • 401(k) Retirement Savings Plan with Company Match

  • Tuition Reimbursement and Career Development

  • Free Checking and Savings Accounts, Bill Pay and Loan Rate Discounts

  • Health, Dental and Vision Insurance

  • Medical and Dependent Care FSAs

  • Company contribution HSAs

  • Basic and Supplemental Life Insurance

  • Short and Long Term Disability Insurance

  • Training and development opportunities

About Camden National Bank:

Camden National Corporation (NASDAQ:CAC), founded in 1875 and headquartered in Camden, Maine, is the largest bank holding company in Northern New England with $4.1 billion in assets and nearly 650 employees. Camden National Bank, its subsidiary, is a full-service community bank that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 76 ATMs, and lending offices in New Hampshire and Massachusetts, all complemented by 24/7 live phone support. 2017 marks the 8th time Camden National Bank has received the "Lender at Work for Maine" Award from the Finance Authority of Maine. Comprehensive wealth management, investment and financial planning services are delivered by Camden National Wealth Management. To learn more, visit CamdenNational.com. Member FDIC.

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.


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Operational Excellence Manager I

Camden National Corporation