Operational Excellence Manager I

Camden National Corporation Portland , ME 04101

Posted 3 weeks ago

Camden National Bank is a full-service community bank that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 76 ATMs, and lending offices in New Hampshire and Massachusetts, all complemented by 24/7 live phone support. We are dedicated to enriching the lives of people, helping businesses succeed and vitalizing the communities we serve. We offer outstanding benefits, training and development programs as well as a rewarding culture that encourages a healthy work-life balance.

Position Brief

The Operational Excellence Manager will help drive long-term value to our four constituents by executing initiatives to support CNB's strategic vision. This individual will lead a variety of strategically aligned cross-functional initiatives including the delivery of new products or services to the market, building an efficient infrastructure by implementing or enhancing information systems, and improving processes focused on the Customer Experience by increasing efficiency and quality. The Operational Excellence manager will help to build a culture of excellence by providing a consistent process, coaching and mentoring project leaders throughout the organization, and providing training for smaller intra-departmental efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Responsible for the strategic implementation of the project by collaborating with senior business leaders to understand the vision and business needs.

  • Consult with business leaders on process improvement by establishing links between process improvement initiatives and business strategies.

  • Translate functional goals into measurable objectives.

  • Establish and maintain performance metrics to measure project success and benefit realization.

  • Manage entire project lifecycle from definition through close.

  • Develop and manage all aspects of project engagement from planning, communications, resources, budget, change, risks and issues.

  • Coordinate with various business areas to staff projects based on project requirements. Ensure project teams have necessary skills and experience to complete projects successfully.

  • Work with teams on end-to-end process improvement projects. Ensure that appropriate metrics/controls are in place to monitor results and foster continuous improvement.

  • Manage communication to project/program stakeholders, including core team, project review board, Champion/Executive Sponsor and Executive Committee.

  • Lead meetings and participant communications to drive decisions and action items.

  • Build, develop, and grow business relationships vital to the success of the project.

  • Coach, mentor, and motivate project team members, and influence them to take positive action and accountability for their assigned work.

  • Effectively handoff to business owner, and provide structure to ensure ongoing project success and benefit realization.

  • Participate in the development of best practices and tools for portfolio management, operational excellence and project execution.

  • Create and deliver skill development curriculum and provide on-going support.

  • Coach and educate the organization about application of project management and process improvement techniques to reduce waste and improve our work systems and processes.

SUPERVISORY RESPONSIBILITIES There is no direct reporting relationships. This Operational Excellence Manager must influence and manage without authority.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Experience in leading, motivating and managing cross-functional project teams, while holding team accountable for performance.

  • Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

  • Skilled at researching best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results.

  • Skilled in data compilation, analysis and metrics management.

  • Ability to influence at varying levels across the organization.

  • Ability to work with and identify with customers and stakeholders in a variety of roles.

  • Ability to adapt to change and competing demands and prioritize work in a fast paced environment.

  • Ability to effectively communicate in a clear, efficient and compelling manner.

  • Proficiency utilizing and adapting to software tools to help lead projects and improve processes.

  • Demonstrated ability to work in a team atmosphere with minimal supervision.


  • Bachelor's degree, Master's degree in business or related field desired.

  • 5+ years project management experience, PMP certification or equivalent work experience.

  • 5+ years experience in a financial or related industry, including managerial and operational experience.

  • 3+ process improvement experience in a service industry, banking a plus.

  • Lean Six Sigma Green Belt, Lean Six Sigma Black Belt Preferred.

COMPUTER SKILLS To perform this job successfully, an individual must have superior computer skills.

  • Proficient with Microsoft Office package e.g. Excel, Project, Outlook, PowerPoint.

  • Proficient with IBM Blueworks, Visio or similar tool.

  • Proficient with Project and Portfolio Management tools.


  • Competitive Salaries

  • Paid Time Off and Holiday Pay

  • Access to the Employee Assistance and Wellness Programs

  • 401(k) Retirement Savings Plan with Company Match

  • Tuition Reimbursement and Career Development

  • Free Checking and Savings Accounts, Bill Pay and Loan Rate Discounts

  • Health, Dental and Vision Insurance

  • Medical and Dependent Care FSAs

  • Company contribution HSAs

  • Basic and Supplemental Life Insurance

  • Short and Long Term Disability Insurance

  • Training and development opportunities

About Camden National Bank:

Camden National Corporation (NASDAQ:CAC), founded in 1875 and headquartered in Camden, Maine, is the largest bank holding company in Northern New England with $4.1 billion in assets and nearly 650 employees. Camden National Bank, its subsidiary, is a full-service community bank that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 76 ATMs, and lending offices in New Hampshire and Massachusetts, all complemented by 24/7 live phone support. 2017 marks the 8th time Camden National Bank has received the "Lender at Work for Maine" Award from the Finance Authority of Maine. Comprehensive wealth management, investment and financial planning services are delivered by Camden National Wealth Management. To learn more, visit CamdenNational.com. Member FDIC.

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lean Coach Operational Effectiveness

Unum Group

Posted 1 week ago

VIEW JOBS 7/3/2019 12:00:00 AM 2019-10-01T00:00 Job Posting End Date: 08/30 Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace. Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US. General Summary: Unum's Digital Technology Transformation Organization is hiring a Lean Coach to join their Operational Effectiveness Team. This coach will be responsible for deploying our operating management system into the Unum US business areas. In this role, you will use your experience and lean principles to lead problem solving sessions with senior leadership. This role is responsible for leading large transformation and developing positive and productive working relationships with a wide variety of stakeholders. * Principal Duties and Responsibilities * Deliver measurable and transformative business and operational strategy solutions: * In partnership with manager, drive large transformational projects (cross functional teams) for various business areas across the enterprise (UUS and CLA) to design and implement business strategic and operational service model and process changes * Research, analyze, and synthesize significant amounts of information to quantify business opportunities and issues to develop strategy and recommendations * Develop and implement change management plans * Identify, advise and deliver on solutions to complex problems, requiring a high degree of ingenuity, creativity, and innovation. * Develop implementation plans and partner with the business to ensure successful implementation * Continually evaluate and learn new tools, processes or approaches to further improve existing methodologies. * Establish strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions. * Responsible for championing a cultural change towards a customer centric organization, focused on end to end customer experience, operational excellence, process management, and efficiency, including training managers and employees. * Perform other duties as assigned. * Job Specifications * BA/BS required, MBA preferred. * 5+years experience in business consulting or a transformation role, to include working with customers. * Extensive experience managing large, broad cross functional projects. * Passion for enabling highly effective management and leadership processes and driving organizational change. * Excellent partnership/collaboration/communication skills/facilitation skills * Demonstrated experience in driving business transformation (including mastery of a broad range of service model/strategy/transformational/process improvement tools and approaches – e.g. Design Thinking, Six Sigma). * Proactively identify and advocate for areas of opportunity and implement solutions. * Ability to assess risk and operational findings – turning data into actions. * Fundamental understanding of various research techniques and data analytics * Synthesis of detailed analysis and research into strategic insights and practical recommendations, including strategic, financial, and operational analysis * Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations. * Ability to craft simple and effective business communications (PowerPoint) to build the case change and rationale for recommendations in order to gain management support throughout project * Proven ability to deliver business results by driving operational change * Comfortable asking tough questions – challenging mid-level to senior management throughout the transformation process * Highly self motivated – will go the extra mile to get the job done right and "wow" our clients * Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations. * Ability to implement and drive change, including demonstrated experience and knowledge of change management principles. * Some travel required. Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Company: Unum Unum Group Portland ME

Operational Excellence Manager I

Camden National Corporation