Operational Excellence & Consulting Analyst

Citizens Financial Group, Inc. Johnston , RI 02919

Posted 2 months ago


As an Analyst in the Operational Excellence Chapter, you will be part of a team responsible for supporting the successful delivery of operational improvement initiatives. These initiatives are often referred to as Business Process Reengineering, Lean or Six Sigma projects. Our efforts aim to significantly reduce cost, cycle time and risk while improving the end-to-end customer and colleague experience. Your information gathering experience, problem solving skills and ability to become a trusted business partner will help shape the future of the Chapter and Citizens. In addition, you will help strengthen Citizens adoption and education of Agile principles and the use of reengineering tools, frameworks and methodologies.


  • Uses standard Lean/Six-Sigma/Reengineering tools & frameworks in an Agile environment to formulate cogent problem statements, identify core issues, recommend innovative solutions, quantify opportunities and measure implementation results.

  • Facilitates end-to-end process mapping sessions in order to document current state and future state operating models. The maps will consider all aspects of an operating model including: people, process, technology and policy.

  • Collects, analyzes and synthesizes qualitative and quantitative information using a variety of tools. Based on the information, identifies root causes and provides valued business insights that help guide teams.

  • Supports business partners in developing and implementing performance measures. May assist in developing implementation plans, preparing for an implementation (e.g., documentation, training, etc.) or monitoring an implementation (e.g., control charts, continuous improvement, etc.). Quantifies results.

  • Conducts research and benchmarking on operating model best practices and market trends to foster innovation and to provide new business insights.

  • Fosters Citizens' values: exceeds customer expectations, does the right thing, thinks long term and collaborates with others. Builds solid business relationships and becomes a trusted partner.

  • As a team member of the Chapter, helps improve the team's capabilities and the Chapter's operating model so that the Chapter can deliver even great value for its business partners.

  • As an individual in the Chapter, continuously strives to improve oneself through a strong professional development program.


  • Leadership: You're a self-starter and have the ability to: challenge the status quo, take risk, envision the future, enable and empower others to act and encourage/motivate others.

  • Information Gathering: You know how to creatively collect information from a wide variety of sources. You have experience researching best practices. You have demonstrated the ability to take large amounts of information, cull the information and then quickly target critical information.

  • Analysis & Synthesis: You know how to analyze and synthesize information using a broad set of tools. You're able to provide fundamental business insights from the information that is not obvious to others and leads to actionable, value-add recommendations.

  • Process Modeling: You have the ability to facilitate and document end-to-end process mapping sessions (people, process & technology) that identify issues, foster creating innovative solutions and enable implementing future designs that significantly improve operations or a business model.

  • Problem Solving: You are comfortable with ambiguity and have the ability to take complex problems and simplify them into fundamental issues that are driven by a limited set of root causes. You can provide creative, practical solutions that can be implemented in the short term and in the longer term.

  • Communication: You've successfully demonstrated the use of a variety of communication approaches to foster transparency and collaboration; you can build solid relationships with professionals within an organization and become a trusted business partner.

  • Technical Aptitude: You've demonstrated the ability to construct high quality client deliverables with applications such as Visio, Minitab, SQL, Excel and PowerPoint. You also have a strong ability to learn new tools, applications and systems quickly. VBA and RPA programing skills are a plus.


Required Skills/Experience:

  • You have 2-3 years of experience in operational improvement, financial services. banking or consulting with a track record of collaborating on cross-functional initiatives that resulted in creating significant value.

  • You demonstrate knowledge in one or more operational improvement frameworks, methodologies or toolkits such as Lean, Six Sigma or Business Process Reengineering.

  • You have experience in taking risks and learning from failures.

Education, Certifications and/or Other Professional Credentials:

  • BS/BA is required (science/engineering preferred)

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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Operational Excellence & Consulting Analyst

Citizens Financial Group, Inc.