Pan-American Life Insurance Company New Orleans , LA 70130
Posted 3 weeks ago
Pan-American Life Insurance Group (PALIG) is seeking an Operational Business Analyst to join the Private Client Life Operations team within the Individual Life Division. This is an entry level analyst position reporting directly to the Manager of Product Services and Product Support.
The incumbent will work directly on the research and analysis for implementation activities of International Life Projects, New Products and Procedures, Risk Management, Production Customer/Operational Support and Systems (as assigned) by management. In addition, the Operational Business Analyst will develop a working knowledge of all operational business areas, including Claims, New Business Administration, Producer Services, Billing and Collections, Quality Assurance, Policy/Financial Services/Customer Service, and various additional departments throughout the organization with specific focus within our PALGS team.
To support business needs, our primary administrative system is Life-Comm with various surround applications.
ESSENTIAL FUNCTIONS:
Operational Units
Gain knowledge of and understand the Company's business as it pertains to the operational units within the Individual Life Division, including the assigned units' specific issues and problems; this is all inclusive of the following areas and needs: Claims, Underwriting/New Business, Billing and Collections, Policy/Customer Service, Product Development, Compliance, Quality Assurance, etc.
Support Life risk management functions as defined by the operational units
Assist with business statistical analysis for all operational units
Gain knowledge of and understand corporate goals and how they relate to the Individual Life business needs
Collaborate with the business units to find solutions, primarily automated, to their operational business needs
Systems Enhancements/Upgrades and Testing
Consult with business units and other internal personnel, i.e. IT, Legal/Compliance, Audit, vendor organizations, etc., on feasibility, capability, and problem resolution of current and proposed systems
Assist with defining of business requirements into logical, economical, and practical business/system design specifications for collaboration with IT personnel
Assist business management in designing and implementing business processes and workflows to monitor productivity levels, and implement improvements on an ongoing basis for new sales concepts, ventures, and growth
Assist with defining testing needs for the appropriate business areas in collaboration with IT resources
Training and Documentation
Regularly monitor/assist in the preparation of necessary documentation and operating procedures
Participate in "hands-on training" for and with business unit personnel
Other Assignments
Participate and assist management with all Vendor Management needs
Support and use of multi-system tools (surround applications) to support the above duties
Quality Assurance reviews and approval
EDUCATION & EXPERIENCE:
Bachelor's degree
An additional 4 years' relevant experience may be substituted in lieu of degree
Will be expected to complete LOMA I and II course certifications within the first two (2) years of accepting the position
Bilingual (English/Spanish) skills preferred
KNOWLEDGE, SKILLS & ABILITIES:
Educational knowledge and/or experience with Statistical Analysis required
Educational knowledge and/or experience with Risk Management practices preferred
Willingness to gain a working knowledge of all products sold by the Individual Life Division for both Domestic and International Sales with full support of current and future initiatives
Excellent oral and written communication skills and superior customer service skills
Excellent project-management and training skills
Excellent PC skills (Microsoft Office products)
Excellent organizational, problem-solving, and time management skills
Excellent vendor management, negotiation, and conflict-resolution skills
Must be detail-oriented with the ability to multi-task
Will be expected to complete all PALIGU courses as assigned
Pan-American Life Insurance Group Offers:
Comprehensive Compensation Packages (base & bonus)
A Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc.) are some examples. New hires are eligible for medical and dental coverage on the first of the month following 30 days of service.
Hybrid Work Opportunities
Who We Are:
Pan-American Life Insurance Group (PALIG) serves the life, accident, and health insurance needs of individuals and businesses in 49 U.S. states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands through its U.S. based member companies - Pan-American Life Insurance Company and Pan-American Assurance Company.
At Pan-American Life, our employees are our greatest asset. We are grateful for the collaborative efforts of our employees and partners, and for the confidence of the policyholders whose life and health we protect. It is through this long-standing commitment that Pan-American Life continues to succeed.
Pan-American Life is an Equal Opportunity Employer/Drug Free Workplace.
Pan-American Life Insurance Company