Operation & Technology Services Business Analyst II

Protective Life Corporation Birmingham , AL 35202

Posted 2 months ago

Job Description:

The Operations and Technology Services Business Analyst provides operational analysis and value-add recommendations that drive improvement through functionality of business systems, technologies and capabilities services to the organization. This position will liaise with IT and operational business owners to gather, document and translate business requirements to technical teams for system upgrades, conversions, and new capabilities. The analyst should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. This position will provide testing support for development work by driving regression and quality assurance testing and by coordinating and participating in user acceptance testing efforts. This role will serve as a bridge between business systems from the end user to functional implementation of technical solutions and must be able to analyze business process, technology, needs, and gaps.

Primary Job Functions

The Business Analyst will be responsible for job functions including, but not limited to, the following:

  • Develop key relationships with business owners, IT partners and vendors

  • Act as a subject matter expert (SME) on shared technology across operations

  • Interact with the business stakeholders and SMEs in order to understand their problems and needs

  • Identify trends in detailed data reporting and KPIs to propose course correction or improvement opportunities to solve business problems and, as needed, offers technical solutions as recommendations

  • Present data to business leaders in a meaningful way that drives key outcomes, decisions and provides input into cost benefit analysis for proposed opportunities

  • Develop and maintain understanding of current state of business processes and supported technology master documentation

  • Play an Integral role in system conversions, acquisition integrations and other system implementation efforts

  • Identify, document, maintain and gain approval of business requirements for system conversions, upgrades, integrations and implementations

  • Partner with business units, agile IT functions, and others to understand project scope, requirements, tasks, outcomes and KPIs to documents the results - may lead small-scale projects

  • QA testing of direct and indirectly related changes and implementations which impact supported technologies and capabilities, and leads UAT testing

Work Experience, Education, Skills

  • Bachelor's degree or equivalent work experience required

  • 2-7 years in a research/analytical role, financial industry preferred (life insurance/annuity industry ideal)

  • Strong analytical skills and attention to detail required

  • Proven experience with data analysis and summarization

  • Strong communication and presentation skills required, both written and verbal

  • Proficient in Microsoft Office tools, specifically Word, PowerPoint, Planner, Excel and Visio

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Operation & Technology Services Business Analyst II

Protective Life Corporation