Staffmark Group Center Line , MI 48015
Posted 6 days ago
Exciting new opportunity! We are seeking a candidate who is detail-oriented with excellent time management skills. The candidate will be able to consistently demonstrate the highest standard of professionalism and integrity in situations involving minimal guidance and supervision.
Job Purpose:
The Operations Support Specialist is responsible for providing direct support to the Operations Support Pillar for the Parts Distribution Centers (PDC).
Manage and interpret regulatory requirements that affect the transportation of service parts globally.
This position will work with each affected function to identify and implement the actions necessary to achieve or maintain compliance.
Key Objectives/Responsibilities:
Implement a continuous process improvement system within the pillar in a systematic and structured manner.
Regulatory issues discovered during outbound process. Parts are non-compliant to DG regulations due to various packaging or system issues. Resolve expeditiously to get end customer ordered part.
Conduct routine Dangerous Goods PDC audits and work with PDC(s) to resolve assessed findings
Physical audits/ relationship building with 3PP and internal departments/ process improvements as identified.
Process mapping for material flow
Department SWI review & PDC operator work instructions
Frustrated Shipment Resolution
Provide additional support as directed by the Pillar lead.
Assist in solving immediate concerns with PDCs regarding frustrated shipments.
Frustrated Shipment resolution, prevention, support
Identify/review root causes to prevent further issues and disruption of product to market due to frustrated shipments at UPS and Freight Forwarder
Conduct weekly meeting with Freight forwarder to resolve International frustrated shipment and work with PDC operations to find the root cause and correct.
Weekly call with EH&S to all NAFTA PDC's providing KPI information and OPL's on current frustrated shipments
Maintain monthly KPIs
Supply Chain Support
Networking cross-functionally to assist PDCs, internal packaging operation and 3PLs resolving concerns
Maintain the customer facing mailboxes addressing issues and any other situations raised by the customer (Dangerous Goods Transportation issues)
Conduct routine engagement meetings w/PDCs
Hazardous part labeling audit & resolution in the PDC's
Conduct routine engagement meetings with PDCs
Update and maintain discrepancy log
Monitor and maintain on a daily basis DG inbound mailbox requests
Incorporate Hazmat functions into PDC SWI's
Employee Training
Ensure stakeholders / employees (dealers, warehouse staff, etc.) are fully aware of regulations and responsibilities regarding Country of Origin and Dangerous Goods.
Ensure all documentation is current and up to date.
Ensure employee training for Dangerous Goods is current
Update and support program compliance management system: SWIs, KPIs, quality documents, etc.
Maintain lists of approved materials used by the PDCs (guidance documents or equivalent) to ensure proper packaging.
Develop Dangerous Goods training material and One Point Lessons (OPL)
Quarterly update and gap analysis of the Hazmat training matrix spreadsheet (list of function specific employees ensuring training compliance)
Dealer Hazmat Training
Manage 3rd Party Provider activities relating to dealer training, update buy/ sells, preparing US and Canada dealer lists, quarterly true ups for invoices and prepare for 3rd quarter yearly billing and invoicing.
Maintain Sharepoint site for DG information
OS_Draft SWI for CGCW-EHSENVDOT110
HMT Awareness Course
Required Education & Qualifications:
A four-year college degree is preferred but not required some college or university with course study in basic science.
Knowledge of Microsoft Office Suite, including: Word, Excel, Access, SharePoint, PowerPoint and Outlook.
Requires excellent verbal, written and presentation skills, including the ability to translate complex legal and regulatory requirements/issues into terms readily understood.
Consistently demonstrates the highest standard of professionalism and integrity in situations involving minimal guidance and supervision.
Decision-making skills, and strong relationship-building and networking skills
Requires customer service skills.
Some travel required.
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Staffmark Group