Operation Support Specialist

Exciting new opportunity! We are seeking a candidate who is detail-oriented with excellent time management skills. The candidate will be able to consistently demonstrate the highest standard of professionalism and integrity in situations involving minimal guidance and supervision.

Job Purpose:

• The Operations Support Specialist is responsible for providing direct support to the Operations Support Pillar for the Parts Distribution Centers (PDC).

• Manage and interpret regulatory requirements that affect the transportation of service parts globally.

• This position will work with each affected function to identify and implement the actions necessary to achieve or maintain compliance.

Key Objectives/Responsibilities:

• Process Implementation, Improvement and Oversight

• 25%

• Implement a continuous process improvement system within the pillar in a systematic and structured manner.

• Regulatory issues discovered during outbound process. Parts are non-compliant to DG regulations due to various packaging or system issues. Resolve expeditiously to get end customer ordered part.

• Conduct routine Dangerous Goods PDC audits and work with PDC(s) to resolve assessed findings

• Physical audits/ relationship building with 3PP and internal departments/ process improvements as identified.

• Process mapping for material flow

• Department SWI review & PDC operator work instructions

• Frustrated Shipment Resolution

• 25%

• Provide additional support as directed by the Pillar lead.

• Assist in solving immediate concerns with PDCs regarding frustrated shipments.

• Frustrated Shipment resolution, prevention, support

• Identify/review root causes to prevent further issues and disruption of product to market due to frustrated shipments at UPS and Freight Forwarder

• Conduct weekly meeting with Freight forwarder to resolve International frustrated shipment and work with PDC operations to find the root cause and correct.

• Weekly call with EH&S to all NAFTA PDC's providing KPI information and OPL's on current frustrated shipments

• Maintain monthly KPIs

• Supply Chain Support

• 20%

• Networking cross-functionally to assist PDCs, internal packaging operation and 3PLs resolving concerns

• Maintain the customer facing mailboxes addressing issues and any other situations raised by the customer (Dangerous Goods Transportation issues)

• Conduct routine engagement meetings w/PDCs

• Hazardous part labeling audit & resolution in the PDC's

• Conduct routine engagement meetings with PDCs

• Update and maintain discrepancy log

• Monitor and maintain on a daily basis DG inbound mailbox requests

• Incorporate Hazmat functions into PDC SWI's

• Employee Training

• 20%

• Ensure stakeholders / employees (dealers, warehouse staff, etc.) are fully aware of regulations and responsibilities regarding Country of Origin and Dangerous Goods.

• Ensure all documentation is current and up to date.

• Ensure employee training for Dangerous Goods is current

• Update and support program compliance management system: SWIs, KPIs, quality documents, etc.

• Maintain lists of approved materials used by the PDCs (guidance documents or equivalent) to ensure proper packaging.

• Develop Dangerous Goods training material and One Point Lessons (OPL)

• Quarterly update and gap analysis of the Hazmat training matrix spreadsheet (list of function specific employees ensuring training compliance)

• Dealer Hazmat Training

• Manage 3rd Party Provider activities relating to dealer training, update buy/ sells, preparing US and Canada dealer lists, quarterly true ups for invoices and prepare for 3rd quarter yearly billing and invoicing.

• Maintain Sharepoint site for DG information

• OS_Draft SWI for CGCW-EHSENVDOT110

• HMT Awareness Course

Required Education & Qualifications:

• A four-year college degree is preferred but not required some college or university with course study in basic science.

• Knowledge of Microsoft Office Suite, including: Word, Excel, Access, SharePoint, PowerPoint and Outlook.

• Requires excellent verbal, written and presentation skills, including the ability to translate complex legal and regulatory requirements/issues into terms readily understood.

• Consistently demonstrates the highest standard of professionalism and integrity in situations involving minimal guidance and supervision.

• Decision-making skills, and strong relationship-building and networking skills

• Requires customer service skills.

• Some travel required.

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