Operation Program Specialist/Analytics Specialist - Blue Bell, PA

PRA Health Sciences Blue Bell , PA 19422

Posted 3 months ago

Who are we?

We Are PRA.

We are 18,000+ employees strong, operating in more than 90 countries. We are committed to saving lives and we are constantly striving to be the best at what we do.

Our impact is real and we see it every single day. We are getting life saving drugs into the hands of those who need them most.

Who are you?

You are a forward thinker. You are an innovator that refuses to settle.

You want to push the boundaries and change not just what it means to be a Clinical Trial Manager, you want to change the future. You want to learn from the best, grow your knowledge and your skill set, and you want to build your career here. You want to use the latest technology and tools in the industry to push the momentum of an already growing company forward.

You want to find a balance that still lets you be, well, you. Most of all, you want to do it in a place where you're more than an employee number. A place you love working.

Still here? Good. Because if this is you, we'd really like to meet you.

Demonstrated expert ability to independently complete all accountabilities listed for the position including additional responsibility for oversight/ownership for listed accountabilities (for example training, mentoring and coordinating the work of others in a team). Demonstrates applied knowledge, professional conduct/teamwork, results-based delivery and technical skills/problem solving skills to the level outlined for Level 3. Supports team in all relevant activities as outlined below:

Tracking and Metrics Assist in the creation of and maintenance of project management, program management and/or functional operational management templates, documents, tracking tools and databases. Run reports from PRA or client systems as needed to compile, provide first level review and monitor performance metrics. Support collection and monitoring of project and/or program performance utilizing metrics data.

Support collection and presentation of information for routine project and/or program review, functional operational review and quarterly executive review. Support the collection and maintenance of resource workload projections for overall project /program. Run utilization reports.

Assist with collection and reporting of all project/program level metrics and KPIs, for example: turnover, recruitment, and training metrics. Track team members start and stop dates, LOAs, and changes in titles. Complete project/program level documentation for new hires and ends.

Maintain personnel contact list and distribute to appropriate team members Track various project and program related activities and documents such as project team calendars, monitoring frequency, utilization and others. Periodically distribute tracking documents to predetermined contacts QC finance fee schedules or invoices to ensure accuracy from an operational perspective, including: headcount, function titles and assigned bill rates. QC new hire ERFs for accuracy and follow up on errors.

Update ERFs as necessary. Project / Program Support Assist with administrative tasks as assigned by the manager Support set up and maintenance of SharePoint sites as needed Develop, complete, maintain and distribute PTO calendars per client requirements Synchronize management's PRA and sponsor calendars Schedule meetings, set up teleconference arrangements, invite attendees, create agendas, attend meetings andproduce meeting minutes Assist in preparation of regional meetings and events Assist with the production of newsletters Maintain required program/project documentation Update program/project documentation as requested, including but not limited to: Relationship Management Plan,Communication Plan, Rules of Engagement, and Escalation Plan as requested Provide administrative support to regional CRAs such as sending out study related documents and site correspondence Assist with the coordination of program trainings and ensure proper documentation is submitted to both sponsor and PRA training departments

Personnel Support Assist with administrative tasks as assigned by the manager Develop customized tracking and approval procedures for both expense reports and timesheets of staff tailored to individual clients' requirements Track employees' PTO requests Review missing timesheet report on an ongoing basis and take corrective action if employees appear on the report Review training reports to ensure staff complete all training requirements Perform training on timesheet and expense reporting as necessary for new hires Ensure new field staff complete mandatory sponsor and PRA GCP training within the required timeframe and track receipt of the certificate of program completion, as applicable Assist with the on-boarding process, including processing of project/program specific paperwork, coordination of activities, and hand-offs to others within the department Assist PRA recruiters as required with the organization of candidate interview schedules (for PRA and sponsor) Organize travel needs of team as requested In addition to the above listed: Support new business initiatives with provision of metrics and compiled data Assist CRAs and CRA Manager(s) by acting as a back-up for receiving and triaging calls from investigator sites, CPLs, Medical Monitor, third party vendors and any other appropriate members of project team Perform training on timesheet and expense reporting as necessary for new hires Be able to understand and analyze data for accuracy and logic Conduct an analysis of compiled metrics and escalate trends in data to management Recommend enhancements in metrics to management Create cross program efficiencies through training and knowledge sharing Support cross program initiatives to enhance and standardize reporting based on best practices

An Associate's or Bachelor's degree or its international equivalent in health sciences or business, from an accredited institution, or equivalent workexperience to successfully complete the activities. Proven expert level ability to use MS Office suite or applications including Word, Excel and PowerPoint.

Ability to teach others how to create complex Excel workbooks and utilize pivot tables and macros. Ability to teach others how to create slide decks using Smart Art and other graphics. Read, write and speak fluent English; fluent in host country language required.

Demonstrated effectiveness working independently, collaboratively with peers, and in cross-functional teams. Demonstrated ability to manage time efficiently and to consistently meet deliverables without reminders. To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.

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Operation Program Specialist/Analytics Specialist - Blue Bell, PA

PRA Health Sciences