Operation Manager

Forward Air Fort Worth , TX 76102

Posted 3 weeks ago

Company Overview:

FSA Logistix is a proud partner of Forward Air Inc. Our mission is simple: first class service and best-in-class performance. We remain focused on our guiding principles: excellence, innovation and integrity. We deliver and make connections to consumers by replacing their home appliances, including dishwashers, refrigerators, microwave ovens, washers and dryers.

As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Operations Manager

Job Description:

The Operations Manager is a critical leader at the market level. The Operations Manager will be responsible for overseeing the day to day operations at his/her location(s) with an emphasis on processs, audits, training and compliance. The Operations Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client, increase performance and increase the efficiencies of the operations. Relationship building with client, recruiting, and gaining 100% of client business in each location by exceeding expectations are our utmost priorities.

Core Responsibilities & Duties:

  • Manager in training to become Location Manager or QC Manager

  • Work with management to create and refine SOPs for all aspects of operations

  • Ensure all company policies and SOPs are adhered to

  • Maintain 100% inventory accuracy for all products and accessories

  • Ensure daily and weekly audits are completed properly (cycle counts, cancel report, MARS audits)

  • Focus on Independent Contractor Partnerships (Onboarding, Training, Profitability & Compliance)

  • Hold Service Provider meetings as needed to review claims, settlements, compliance, etc.

  • Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics

  • Manage claims and their processes (Product damage, property damage and inventory variance)

  • Store visits as needed in order to exceed client expectations and build/maintain relationships

  • Hold Weekly Operations Meetings with management team to discuss improvement plans

  • Address and report any safety concerns

  • Provide Weekly and daily updates on your locations performance. Recaps should include:

  • Improvement plans, loadout, claims and ride behind recaps

  • Scorecard and KPI

  • Lane audits and cycle counts

  • Must be willing to cover any shift and any responsibilities as needed

  • Provide operational support to assigned locations when needed


  • Bachelor's degree or equivalent work experience

  • Self-motivated and maintains a high level of energy

  • Proficient computer skills Microsoft Office, WMS, Descartes

  • Must be willing to relocate with advancement

  • Organizational and prioritization skills

  • Strong verbal and personal communication skills

  • Ability to pass forklift and hazardous certifications yearly

  • Ability to read and understand industry documents; container load plans, bill of lading, bonded document

  • Must be willing to relocate with advancement

Forward Air is an Equal Opportunity employer.

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Operation Manager

Forward Air