Lexington Law is the leading firm in credit report repair. Lexington Law offers quality services with a long commitment to credit correction research and development, drawing on its 24 years of experience assisting over half million clients in their credit repair efforts. Today, Lexington Law continues to be a driving force helping clients take action on their credit, and remains the trusted leader in credit report repair.
CLIENT RETENTION OPERATIONS MANAGER
The Operations Manager is a highly visible leader responsible for day-to-day planning, measuring and executing contact center service quality and operations for the Client Retention Department. This position is responsible for building and maintaining long-term internal and external relationships as well as guiding the development of a leadership framework and delivering a range of enterprise-wide initiatives aimed at building a deeper, more flexible leadership bench to serve our growth strategies. The Operations Manager will work closely with front level management, support departments, internal stakeholders and other leaders in support of business needs. It is important that this person not only work closely with leadership to implement business strategies and initiatives, but to also live our Core Values each day: INTEGRITY, TEAM, INNOVATION and PRIDE to create Better Credit, Better Life (our Mantra) for each client.
Must have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives.
Must have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence others.
Well-rounded Business Acumen and experience (Operations, Finance, People Management, Training).
Detail-oriented with effective time management, organizational and problem solving skills.
Ability to work independently (self-starter) and as a member of various teams or committees.
Calculates risk associated with sound decision-making skills.
Proficient on MS Office Suite
Four-year degree with a business focus or equivalent work experience, preferred.
1- 2 years' experience managing 5+ team Leaders with 50+ total FTE.
3- 5 years of Operations Management experience in a Collection or Consultative Sales environment preferred.
POSITION TYPE/WORK HOURS