Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Operation Lead (Washington, DC)

Expired Job

Leidos Washington , DC 20319

Posted 2 months ago


No two career paths will ever look the same. At Leidos, we know the most talented and diverse IT and engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Our Civil business is helping to modernize and manage infrastructure, systems and controls, and cyber security for civilian agencies and commercial clients around the globe. With core competencies in information technology, energy and environment, complex logistics, and specialized engineering, we solve technical challenges and implement newfound efficiencies on a number of programs!

Protect yourself and your family, with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute's "World's Most Ethical Companies" Leidos...We strive to make the complex clear.

  • Must currently possess an 'ACTIVE' Top Secret Security Clearance*

Position Summary:

The Leidos Civil Group is seeking a Ops Lead with experience in software development using robust databases such as Oracle, in an Agile environment. We utilize high-end technology to achieve complex results in an open and collaborative teamwork. We empower individuals with practices that build a solid technical foundation into their product and a culture of collaboration into their team.

Duties and Responsibilites:

  • Manage the daily activities of a small Tier-3 operations team.

  • Coordinate shifts and schedules of team members (support 0600 to 1800) and after-hours support when necessary.

  • Support operations activities by engaging in occasional shift work.

  • Act as a liaison between the operations team, development team, and government leadership and other divisions.

  • Produce weekly and monthly metric reports.

  • Respond to operational data calls.


Required Qualifications:

  • Requires Masters with 15-20 years of prior relevant experience or Doctorate with 13-16 years of prior relevant experience.

  • Skilled at problem-solving.

  • Excellent skill for attending to detail.

  • Excellent communication skills.

  • Personable attitude.

  • Ability to multi-task.

  • Prior team leadership.

  • Strong Java programming.

  • Strong Oracle skills.

Desired Qualifications:

  • Prior customer service background.

  • Oracle experience (OIM especially).

  • SQL and/or PowerShell experience.

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit The company's diverse employees support vital missions for government and commercial customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Field Technician Lead Washington DC

Milestone Technologies Inc.

Posted 7 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Overview Milestone Technologies, Inc. is seeking a Service Desk Lead to assist with IT Field Team Management for Uber. Our goal is to deliver excellent technical support with outstanding customer service and timeliness. This position is part of the IT team so candidates must be passionate about technology and have the ability to thrive in a fast paced and high-pressure environment. The Service Desk Lead should have open availability to supervise teams in multiple time zones. Responsibilities * Works closely with Service Desk Management to coordinate, prioritize, and maintain optimal service execution to goals and expectations of key performance indicators. * Cultivates excellence in an environment of learning & teamwork. * Delivers coaching and feedback in the moment, conducts 1:1 with individual team members, lead team syncs. * Monitors chat and tickets to ensure quality and identify coaching opportunities * Sets goals and objectives for the team, holds team accountable * Acts as escalation point for technicians and Service Desk customers * Communicates with Managers and provides weekly report of team performance. * Delegates tasks and responsibilities based upon individual strengths to achieve maximum efficiency * Ensures compliance with policy and process * Creates and implements training for new processes and initiatives * Provides valuable input via regular posts in Global Help Desk Chat * Manages the team schedule on a daily/weekly basis. * Participates in hiring for open positions * Action oriented, detail oriented and motivated to do what's best for the customer and the team. * Makes decisions in a timely manner, sometimes under tight deadlines and pressure Qualifications * Strong leadership, customer service, communication and interpersonal skills. * Has experience working with vendor tickets/maintenance and basic Mac/Windows, hardware/software troubleshooting knowledge. * Previous customer service experience * 2+ years Team Leadership * proven track record of driving results * Corporate IT or Help Desk experience Milestone Technologies Inc. Washington DC

Operation Lead (Washington, DC)

Expired Job