Operating System Product Lead

Block San Francisco , CA 94118

Posted 1 week ago

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it's why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers!

At Cash App, we are building an Operating System to power an infinitely scalable superapp. The Operating System team is responsible for curating core experiences that connect our products intuitively for our customers; building the shared services and technical architecture that are performant and promote development velocity; and experimentation that enables us to constantly iterate on remarkable experiences for our customers.

You will be a founding member of the Experimentation and Internationalization teams. The Experimentation team's goal is to build a simple, intuitive platform that enables optimization, and attribution across mobile, server, and web. Our goal is to democratize experimentation and cultivate an experimentation culture at Cash App. You will also support the Internationalization (i18n) platform. This team is building the localization and translation services that enable our global expansion across financial services, commerce and cryptocurrencies.

In this role you will:

  • Help launch the experimentation team, from crafting the team's mission and strategy to defining how the team works together

  • Define the strategy, roadmap, and prioritization for your teams, balancing business goals and customer needs

  • Deeply understand the needs of both internal and external customers and act as their voice through planning, design and execution

  • Define the framework and metrics to measure the impact of the team's services; deeply understand the core drivers and monitor progress.

  • Manage the roadmap to deliver on this strategy, balancing short term goals with long term vision.

  • 6+ years of product management or equivalent experience

  • Successfully led a complex product or business area with a lot of partners/stakeholders

  • Experience driving cross-functional product initiatives in a successful way

  • A hunger to tackle complicated and impactful product & business problems

  • Strong strategic thinking, problem solving, and logical structuring abilities

  • Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction

  • Excellent verbal and written communication skills

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $245,100 - USD $299,500

Zone B: USD $245,100 - USD $299,500

Zone C: USD $245,100 - USD $299,500

Zone D: USD $245,100 - USD $299,500

To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

  • Healthcare coverage

  • Retirement Plans including company match

  • Employee Stock Purchase Program

  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance

  • Paid parental and caregiving leave

  • Paid time off

  • Learning and Development resources

  • Paid Life insurance, AD&D. and disability benefits

  • Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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Operating System Product Lead