Operating Sys Admin-Collabortn

Mohegan Sun Uncasville , CT 06382

Posted 3 days ago

Position Summary:

This position is responsible for providing Level III support as related to Mohegan Gaming mobile device management (MDM), M365 (Exchange, SharePoint) and current email environments Serves as Subject Matter Expert (SME) as related to M365, email, SharePoint, Teams, as well as MDM environment supporting the iPhone and Android mobile devices. Coordinates teams as assigned by direct supervisor and assists with the implementation of approved work requests.

Researches potential application upgrades and works with Business Technical Analysts to perform business impact analysis for the application(s) for which they are assigned. Works with application vendor support and professional service organizations to research, analyze, implement, and test potential upgrades, configuration changes, enhancements or bug fixes.

Primary Duties and Responsibilities include but are not limited to:

M365 experience with migration and administrative support for environment, email, SharePoint, and Teams
Provide support for M365 environment as an escalation point for 1st level support teams
Provides Level III support as defined by MDM application service level agreements for assigned application(s)
Provides MDM mobile user and device provisioning via supported management tools
Assist and provide Level III support to user and account provisioning teams as related to M365 and current legacy exchange and SharePoint
SharePoint administration and Level III support
Email administration and Level III support
Participates in user acceptance testing for application upgrades, significant configuration changes or work request enhancements assuring proper MDM access
Influences and provides recommendations for continuous improvements, upgrades, and alternative technical options
Provides application access recommendations in consultation with the Information Security team
Involved in creation of documentation for respective application(s) and updating the Customer Service knowledge base
Assists in the creation of training material for respective application(s)
Serves on project teams as MDM access to support new and existing applications for currently assigned applications or newly designated applications in which they will be responsible
Assists in work requests and configuration changes to meet business requirements
Identifies and recommends opportunities to leverage existing functionality in current application portfolio to meet current or future business demands
Communicates and coordinates with other Application Support staff, business leadership and Project Manager to ensure appropriate integration of processes and application modules across the property or enterprise
Records all activity and other pertinent information for work requests, break/fix and projects for the purpose of tracking, analyzing and escalating
Escalates issues when necessary to vendor service organizations and update disposition per established internal procedures
Provides feedback to direct supervisor on vendor support services and assists with evaluating vendor's ability to fulfill contracted service levels
Engages key application user to assure effective use of application

Secondary Duties and Responsibilities:

Provides 24/7 Level III on-call support for their respective applications

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills
M365 experience managing users, migrations and applications
MDM experience - Workspace One and/or Microsoft Intune
Experience with iPhone and Android device management, including corporate and personal device use cases
Understanding of applicable business processes
Fundamentals of Project Management, ITIL and COBIT

Training Requirements:

Appropriate Mohegan Sun and MTGA regulations
Knowledge of MGE corporate and department policies and procedures
MGE project management process and methodology
MGE timesheet categories and guidelines system
MGE technical architecture and standards

Physical Demands and Work Environment:

Office work environment
Must sit in front of a computer screen for extended periods of time
5% travel may be required for this position
Must be able to work various shifts and flexible hours, including occasional weekend and evening work

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. MGE reserves the right to make changes in the above job description whenever necessary



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Operating Sys Admin-Collabortn

Mohegan Sun