Openings for McLeod Health Call Center
Full Time and PRN Available
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values
Receives and processes inbound and outbound calls for pre-certification of insurance benefits and payments as a service to ancillary departments of McLeod Health.
Provides efficient call management by obtaining, analyzing and verifying the data received into the call center. Initiates and/or implements appropriate actions based on procedures in order to provide the appropriate service. Serves as preceptor to new staff in Pre-Certification.
Serves as area liaison between team members and management.
Provides the first line of support to Pre-Certification team members.
Supports the achievement of defined corporate, financial and departmental goals as outlined in key result plan.
2 years data entry experience required. Basic knowledge of Windows based computers required. Written and Oral communication skills with persons of all ages and diverse backgrounds required. Experience with call center environment, Microsoft Office 97 (or higher) Suite, Lotus Notes, preferred.
Minimum of one year experience in Reservations and Scheduling department. Competency Validation in Pre-Certification functional area and either Scheduling or Pre-Registration. Must meet promotion criteria per Skill Blocks.
Minimum of a High School diploma or equivalent from an accredited school required
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Serves as primary representative of McLeod Health Reservations & Scheduling, providing patients and families with Preregistration services for outpatient or inpatient procedures provided by McLeod Regional Medical Center, McLeod Medical Center Darlington, McLeod Medical Center Dillon, McLeod Medical Center Cheraw, McLeod Medical Center Clarendon, McLeod Medical Center Loris or McLeod Medical Center Seacoast.
Preregistration services consist of creating the initial patient account, assisting patients with instructions for their scheduled procedures and answering questions regarding the campus and services to the best of their ability.
Preregistration representatives understand that they serve both the external customers of the patients and their families, but also the internal customers of the departments that we service.
The Scheduling Representative provides physicians, patients and families with scheduling services for outpatient or inpatient procedures provided by McLeod Regional Medical Center, McLeod Health Darlington or McLeod Health Dillon, McLeod Health Cheraw, McLeod Health Clarendon, McLeod Health Loris and McLeod Health Seacoast.
Scheduling services consist of initial or new patient scheduling, cancellations of previously scheduled appointments and rebooking appointments as needed. Scheduling representatives understand that they serve both the external customers of the patients and physicians, but also server the internal customers of the departments of all three medical centers.
80 hours biweekly as scheduled
High school diploma or GED equivalent required.
Minimum 2 years data entry/computer experience required.
Advanced knowledge of Windows based computer systems required.
Written and verbal communication skills with persons of all ages and diverse backgrounds required.
Minimum 2 years experience in call center required.
Healthcare call center preferred.
Knowledge of medical terminology preferred.
Experience with scheduling.com or other medical scheduling software preferred.
Experience with Siemens Invision products preferred.
Experience with Lotus Notes preferred.
Problem solving and performance improvement skills preferred.